Physician Relations Specialist

4 weeks ago

Calgary Alberta DJ, CA Mosaic PCN Full time

Position Summary

Reporting to the Director, HR & Patient Relations, the Physician Relations Specialist provides support to the Medical Director for the leadership of the Mosaic PCN physician services. This includes responsibilities including, but not limited to, ensuring Service Level Agreements (SLA) are revised and maintained as necessary, performance reviews and performance management is conducted on a regular basis and any issues are raised and documented. Additionally, this position will foster and maintain a workplace culture in which physicians working in MPCN clinics and services are feeling supported in safe and positive interactions between physicians, MPCN staff, and patients and their families.

The Physician Relations Specialist provides invaluable support by ensuring the Medical Director can meet their accountabilities, prioritizing their limited time, and managing their resources efficiently. This position requires the ability to anticipate needs, think critically and offer solutions to problems with a high level of professionalism and confidentiality.

Key Responsibilities

Contract Management

  • Ensure that all MPCN physicians have and maintain a Service Level Agreement (SLA) signed with MPCN and update Medical Director as necessary.
  • Manage the NetCare enrollments on behalf of the Medical Director, and in line with the organization's privacy policy and matrix.
  • File all contracts accordingly.

Recruitment, Onboarding & Training

  • Provides resources and support for hiring of MPCN physician contractors (approximately 5 per year).
  • Works with partners to initiate and organize various physician recruitment and support retention activities.
  • Create and maintain interview tools.
  • Participate in interviews and facilitate post-interview discussions.
  • Create and extend agreements to selected physicians.
  • Provide a great end-to-end recruiting experience for candidates and hiring panel.
  • Ensure smooth onboarding of new MPCN physician contractors.
  • Coordinate, recommend and track annual and ongoing training for physician contractors.
  • Serve as a point of contact for MPCN physicians contractors related to clinical services delivery, escalation of interpersonal issues and other matters.
  • Work as a liaison between the Medical Director and MPCN physician contractors providing information, updates and documents as needed.

Performance Management

  • Maintain and oversee the performance management processes, including annual performance reviews for MPCN physician contractors, fostering an environment of continuous development, coaching and assisting the Medical Director in handling and monitoring performance concerns, and providing support with disciplinary meetings and investigations.
  • Mediate difficult conversations and/or conflicts and advise on matters where corrective action and/or dispute resolution may be required.
  • Receive and monitor expenses and time logs in accordance with the executed Service Level Agreements, ensuring appropriate approvals are received prior to submission for payment.
  • Ensure Medical Director's responsibilities are met with regards to MPCN physician contractors and their accountabilities.
  • Report and work with the College of Physician & Surgeons of Alberta as needed, including monitoring of the College's published investigations.
  • Ensure all performance management communication and documentation are appropriately filed on a timely basis.

Compliance

  • Ensure compliance with all relevant policies, procedures and legislation, including but not limited to all health information as in theHealth Information Act(Alberta) and all personal information as defined in theFreedom of Information and Protection of Privacy Act(Alberta).
  • As an affiliate for the Medical Director in their role as Master Custodian, supports the tracking and implementation of risk mitigation strategies on all clinical privacy incidents of the physician contractors.

Other responsibilities as required.

Qualifications & Requirements

Education

  • Bachelor's degree in Business Administration.

Experience

  • Minimum of three (3) years working in a similar role, preferably supporting a Medical Leadership position in a healthcare setting.
  • At least three (3) years experience in full cycle recruitment; including posting, screening, interview and extending offers for physicians or other medical leadership.
  • Experience in dealing with performance management issues with professionals, such as physicians.
  • Experience conducting investigations with physicians (or other professionals).

Knowledge, Skills & Abilities

  • Proficient with the various applications within Microsoft Office.
  • Strong verbal and written communication skills, as the incumbent works with high-level professionals.
  • Exceptional organizational skills and attention to detail.
  • High degree of professionalism in dealing with professionals and other stakeholders.
  • Ability to initiate and follow-up on activities without supervision.
  • Ability to maintain a high level of integrity and discretion in handling confidential information.
  • Knowledge of provincial healthcare, privacy and compliance is an asset.
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