Bilingual IT Trainer

The Role:

As a Bilingual IT trainer, you will need to have an awareness of the operational process. In addition to the training you will deliver, you will need to be proficient in areas around the business as many of the new initiatives require training – all of which the training team are involved in. This will also include system updates and new initiatives.

You must be an experienced trainer, face to face and with remote delivery. You will need to be able to communicate professionally and build good relationships with all levels at our clinics and support staff, as they will be your main conduit to getting the training delivered successfully and within the timelines required.

Responsibilities:

• There are no management or supervisory requirements for this role, the role reports to the Senior Training Manager
• The successful person should have a proven self-start record, be able to work independently and from own initiative.
• Excellent communication skills and time management.

Duties:

• Work with the training team and the digital development team to produce and deliver training to all our clinics and other areas within the business.
• Cover the Service Desk with responses for training queries.
• Deliver Webinar training regularly and as part of that co-ordinate getting people booked onto the relevant courses.
• Contact practices and guide them through what they need to make the most of the systems they are working with.
• Spend time working with some of our practices retrospectively to ensure they are aware of any system changes and be involved in a post roll out process to continue with the support needed.
• Must be proficient in training development and design, to deliver sessions to our colleagues around the organisation.

Background, Experience & Qualifications:

• Experience with delivering training face to face and remotely – engaging the audiences and driving adoption.
• An aptitude for IT and an up-to-date knowledge of common applications and systems – curious to learn more and understand
• Problem solver and easily adapts to changing priorities.
• Experience designing workshops and webinars.
• An interest or passion for wanting to educate or train others.
• Ability to work autonomously.
• Good oral and written communication skills ( Enlgish & French)
• Well-developed interpersonal and facilitation skills
• A high level of organisation and time management – you will be expected to manage several projects at the same time but at different stages
• Innovative and be dynamic in your approach
• Must work well in a team and align with IVC & Vet Strategy core values
• Knowledge of organisational systems is desirable but not essential as full training will be given.
• Veterinary clinic experience is not essential but a good understanding of the industry, challenges faced and how they learn would be beneficial.

Our Ideal Candidate possesses the following Cultural Competencies

We are Relationship Focused

• In every interaction with the hospitals, we build and maintain personal connections and trust. All relationships matter regardless of different levels, functions, cultures or geography.

We Collaborate

• Different perspectives are encouraged as we look for the best way to do things. We collaborate with the hospitals and one another to ensure that all work is in the best interest of the hospital and takes into account the unique needs of each location. We are externally focused on our hospitals rather than only internally focused on our processes.

We Speak the Truth

• We are honest and transparent. We can question or challenge without fear of negative repercussions. We support one another and take responsibility for ourselves.

We are Humble

• We’re all in this together. There is no room for ego or hierarchy mentality here. We are unpretentious and approachable. We support and appreciate one another. We regularly seek feedback without defensiveness. We reflect on our activities and the impact we have on others.

We Take Care of the Rest

• We view everything we do through the lens of the hospitals. We seek to understand first. Every decision we make is based on impact to patient care, client service, and hospitals teams. We do what’s best for the hospitals not just the Support Office.