Business Systems Analyst
2 months ago
Job Summary: We are seeking a highly skilled Business Analyst/Implementation Analyst to join our team at Nexus Systems Group Inc. The ideal candidate will have a strong background in business analysis, technical expertise, and excellent communication skills.
Key Responsibilities:
- Assist with the onboarding and deployment of Operations Workspace, including requirement gathering, stakeholder coordination, and creating communication plans.
- Conduct product investigations to identify opportunities for future enhancements and updates to Operations Workspace.
- Develop training materials, videos, and use cases to support steady-state support for Global Support Teams.
- Update Business Requirement Documents (BRDs) based on requested changes and ensure required approvals are in place prior to implementation.
- Collaborate with vendors, project managers, and ServiceNow Lab Leads to ensure proper issue resolution and code review aligned with business requirements and project timelines.
- Provide business SME support for Operations Workspace and act as a point of contact for hyper-care support for Global stakeholders.
- Lead Business UAT for deployments, creating test cases, consolidating defects, and reporting to Technology Teams for solutioning.
- Assist with product research, planning, implementation, deployment, onboarding, coordination, communication, and vendor engagement for future phases.
- Perform in-depth data analysis on ServiceNow reports using Office 365 tools for increased automation and efficiency.
- Document processes and support flows as needed, including scope definition, process mapping, support flow escalation matrices, RACI, UAT testing, and communication.
Requirements:
- 3-4+ years of technical experience as a Business Analyst gathering and documenting requirements/business needs.
- CompTIA A+ Certified or strong knowledge of troubleshooting PC, laptops, mobile devices, printers, and networks.
- 2-3+ years of experience with data analysis to collect, analyze, and interpret data.
- 2-3+ years of experience with process mapping/modeling and analysis.
- 2-3+ years of working experience with MS O365 Suite – Excel, PowerPoint.
- 2-3+ years of working experience with ServiceNow.
- Project Management experience.
- Power BI experience.
- Bilingual in Spanish.
- Excellent communication and interpersonal skills to work with technical peers and business stakeholders.
- Strong interpersonal and relationship management skills for effective collaboration with stakeholders and technical teams.
- Good knowledge in data analysis and presentation skills using different tools (Power BI preferred).
- Project management experience.
- Ability to multitask as the team works on multiple projects simultaneously.
Education: Post-secondary degree in a technical field such as computer science, computer engineering, or related IT field required.
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Toronto, Ontario, Canada Nexus Systems Group Inc. Full timeJob Title: Business Systems AnalystWe are seeking a highly skilled Business Systems Analyst to join our team at Nexus Systems Group Inc. The ideal candidate will have a strong background in operational risk management and experience in analyzing and implementing business processes.Key Responsibilities:Act as a primary point of contact for day-to-day...
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