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IT Coordinator

3 months ago

Old Toronto Ontario, CA Knix Full time

Knix is a direct to consumer intimate apparel brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest growing companies in Canada and globally recognized as an innovator within the apparel space.

The IT Coordinator will be responsible for maintaining and enhancing our IT infrastructure, providing technical support to retail stores, and ensuring smooth operation of all IT systems. This role requires a proactive individual with a strong technical background and excellent problem-solving skills. Reporting directly to the IT Manager.

About You
  • You possess a strong technical background with knowledge of IT systems, networks, and software.
  • You have excellent problem-solving skills and attention to detail.
  • You can work independently and as part of a team.
  • You have strong communication skills with the ability to explain technical issues to non-technical staff.
The Opportunity
  • Provide timely and effective technical support to retail store staff for hardware, software, and network issues.
  • Maintain and update all IT systems, including point-of-sale (POS) systems, inventory management software, and back-office applications.
  • Ensure the smooth operation of POS systems, including troubleshooting, maintenance, and upgrades.
  • Manage network infrastructure, ensuring reliable and secure connectivity across the retail environment.
  • Implement and manage security protocols to protect sensitive customer and business data.
  • Install, configure, and update retail software applications as needed.
  • Assist with the integration and support of inventory management systems to ensure accurate tracking and reporting.
  • Conduct training sessions for staff on the proper use of IT systems and software applications.
  • Track, manage, and resolve IT incidents and service requests in a timely manner.
  • Oversee the setup, maintenance, and repair of all retail hardware, including computers, printers, iPads, and peripherals.
  • Coordinate with external vendors for the procurement, installation, and maintenance of IT equipment and services.
  • Implement and manage data backup and disaster recovery plans to ensure business continuity.
  • Ensure all IT systems and processes comply with industry regulations and internal policies, and maintain thorough documentation.
  • Monitor system performance and conduct regular audits to identify and resolve potential issues.
Qualifications
  • 1-2 years of experience in a client-facing IT support role.
  • BSc/BA/diploma in information technology or computer science is preferred.
  • Certification (Microsoft, Apple, Google, CompTIA) is a plus.
  • Experience with Shopify is highly desirable.
  • Strong technical background with knowledge of IT systems, networks, and software.

How we Hire

Our people are what make Knix, Knix Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

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