Field Service Representative

4 weeks ago

Old Toronto Ontario, CA Accoravillage Full time

Tuesday, August 6, 2024

The position of a Field Service Representative (FSR) is to guide, support, and train our Electric Vehicle (EV) Charger Authorized Service Centres in providing the best possible service to our LG customers. The FSR will also be responsible for investigation and reporting of all Quality issues.

Key Tasks include managing Authorized Service Centres adherence to policies and approvals. New Service Centre recruitment and increasing capacity from existing Authorized Service Centres are key facets of this role. The successful candidate will also be responsible for training of the Authorized Service Network in technical and administrative functions and providing technical support related to EV Chargers.

Ideal candidates must be proficient in MS Office, be a strong negotiator and have excellent analytical skills. They also must be able to meet tight deadlines and work in a fast-paced environment. They should also have a strong electronics/electrical EV charger troubleshooting repair background.

PRINCIPAL RESPONSIBILITIES:

Service Coverage Management:

  • To maintain current service coverage with our Authorized Service Centres and recruit new Service Centres to support our standards of service.
  • To be a liaison between the Authorized Service Centres and the LG Service Department.

Prepare regular updates to leadership on network status.

Network Performance Management:

  • To monitor and make adjustments to the Field Service Network based on performance levels and territory coverage.
  • To share best practices to improve overall network performance.

Training, Technical Support, and Quality Control:

  • Design and maintain documentation related to processes and policies related to service support and technical support for customers.
  • To provide training on repair of EV Charger products and develop training materials.
  • To provide training on LG Service systems.
  • Ensure that all issues at the site are documented in the work order system and are addressed in a timely manner.
  • Identify any technical blocking points or areas that require follow-up or investigation.
  • Investigate and report on all Quality related issues.
  • Liaison with the sales department on a regular basis.
  • To take charge and resolve service issues as they arise.
  • Ensure service preparedness for all new product introductions, software updates, etc.

Enforcing Guidelines and Policies:

  • To strictly enforce all LG guidelines and policies so that LG interests are protected.
  • Perform field audits and conduct regular meetings with Authorized Service Centre business owners.

Approvals and Authorizations:

  • To provide authorization to all special requests from Authorized Service Centres.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Technical degree (college or university).
  • Minimum of 2 years’ experience in field vendor management and servicing electrical power equipment in commercial or utility energy field and/or formal electrical training.
  • Experience of technical support process set-up and remotely onsite technician support.
  • Knowledge of Electric Vehicle Supply Equipment (ISO 15118, IEC61851, J1772 and Electric utility).
  • Ability to analyze and resolve problems independently with a high level of results operation.
  • Experience in ticketing systems i.e. Zendesk, Jira.
  • Knowledge of provincial and federal safety requirements related to EV Chargers.
  • Strong computer skills using MS-Office including Outlook, Excel, Word and PowerPoint.
  • Ideally candidate would be bilingual (English/French).
  • Must have a valid Driver’s license & the ability to travel within Canada and the USA (5% of the time).
  • Must be comfortable doing Analytics.
  • Excellent presentation skills.
  • Decision maker.
  • Must be comfortable managing business relationships.
  • Ability to multi-task, prioritize work and meet tight deadlines.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

Conditions of Employment:
  • It is the candidate’s sole responsibility to obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment.
  • Proof of Covid-19 vaccination is required before commencing employment, subject to any duty to accommodate under applicable human rights legislation.

Equal Opportunity Employer:

LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

LG Electronics Canada, Inc. thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

#J-18808-Ljbffr

  • Technical Service Field Representative

    4 weeks ago

    Old Toronto, Ontario, CA Canada Building Materials Full time

    WELCOME TO VCNA! We are Votorantim Cimentos North America (VCNA). As the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries, we are helping to make a positive impact and are transforming our world. We have a culture built on solid partnerships, long-lasting relationships, and...

  • Curriculum Specialist Field

    1 month ago

    Old Toronto, Ontario, CA Savvas Learning Company LLC. Full time

    Posted Friday, December 22, 2023 at 5:00 AM Savvas Learning Company is a global education company that produces award-winning learning solutions that empower educators and engage students with the highest quality content. Recognized as an industry leader, we serve millions of K-12 learners with innovative, student-centered educational programs that turn...

  • Field Mobility Associate

    4 weeks ago

    Old Toronto, Ontario, CA Toronto Community Employment Services Full time

    Location: Travel Required Around Toronto MUST HAVE DRIVERS LICENSE Hours: 40h/weekType: Full-time; SeasonalOur Field Mobility Associates make sure our bikes are in the right place at the right time. Our associates work independently and as a team with the Field Operations team. The Field Mobility Associate duties involve:Perform a pre-and post-inspection of...

  • Customer Service Representative

    4 weeks ago

    Old Toronto, Ontario, CA Go Lime Part time

    Customer Service Representative (Service Department) Part Time / Full Time Customer Service Representative (Service Department) As the Customer Service Representative, you are integral to the heart of our operations. Your primary role involves masterfully coordinating installations and service calls, ensuring seamless and efficient operation. You will be...

  • Customer Service

    4 weeks ago

    Old Toronto, Ontario, CA Ace Management Group Full time

    Ace Management Group specializes in Customer Service/Sales and enhancing the consumer experience. We are fortunate enough to be partnered with some of Canada's most well-known brands. Our focus is on developing and maintaining relationships in order to create long-lasting customers. None of this work would be possible without our Customer Service Sales...

  • Part-Time Sales

    1 month ago

    Markham, Ontario, I3P, CA Encore Field Marketing Solutions Inc Part time

    What Encore's All About: At Encore, we possess the expertise in field sales to ensure our clients are successful in their most critical market channels. Going deep with fewbeing nimble and responsive for us is more than a turn of phrase, it is a way of lifeand it comes down to the following Vision and Mission that compel us to outperform every day. Our...

  • Field Service Technician

    1 month ago

    Old Toronto, Ontario, CA Xylem group Full time

    Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and...

  • Audiology Field Trainer

    1 month ago

    Old Toronto, Ontario, CA Demant Polska Full time

    We are a global market leader in hearing healthcare and are currently looking for a highly energetic hearing care professional to join our team.We are currently looking for a full-time Audiology Field Trainer that would provide a high level of technical customer service, clinical support and product training to our customers. The position will also focus on...

  • Route Service Sales Representative

    4 weeks ago

    Old Toronto, Ontario, CA Cintas Full time

    Requisition Number: 180049 Job Description Cintas is seeking a Route Service Sales Representative to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which the...

  • Field Service Administrator

    4 weeks ago

    Old Toronto, Ontario, CA Accoravillage Full time

    Wednesday, July 31, 2024Field Service Administrator (English) – 10-month contractAt LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we make “Life Good” – from home appliances, consumer electronics, and vehicle...

  • Residence Services Representative

    4 weeks ago

    Old Toronto, Ontario, CA Campus Living Centres Full time

    The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence...

  • Customer Sales Representative – Bulk Services

    4 weeks ago

    Old Toronto, Ontario, CA Fuel Transport Inc. Full time

    Customer Sales Representative – Bulk Services Job Category: Business Development Requisition Number: CUSTO002005 Apply now Posted : May 22, 2024 Full-Time On-site Locations Showing 1 location DescriptionThere's a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an...

  • Field & Service Manager - Commercial

    4 weeks ago

    Old Toronto, Ontario, CA CARMA Corp Full time

    Our Company Founded in 1977, CARMA is 100% Canadian owned and operated, with its head office located in Lindsay, Ontario. We were the first Measurement Canada approved supplier of electronic submetering systems and continue to be the market leader, with over 350,000 meters installed. Operating across Canada with offices in Toronto, Ottawa, Edmonton, Calgary...

  • Field Service Technician

    1 month ago

    Old Toronto, Ontario, CA Battlefieldequipment Full time

    The Toronto branch is a busy, customer driven facility. It is a fast paced, team orientated atmosphere that places a strong emphasis on customer satisfaction. The service department is an important area of our business, ensuring that our equipment is ready and available for our customers. This position requires a hard-working, dedicated individual with...

  • Customer Service Representative

    4 weeks ago

    Old Toronto, Ontario, CA Veterinary care center Full time

    Digital, Web Content and Social Media Officer University of Guelph ( Guelph, ON, Canada )The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.RESPONSIBILITIES :Identify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer...

  • Field Service Technician

    1 month ago

    Old Toronto, Ontario, CA Reiser Full time

    Field Service Technician - PackagingAbout ReiserWith more than 60 years of success in the food equipment industry, REISER is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making REISER the one supplier that food manufacturers...

  • Field Service Technician

    1 month ago

    Old Toronto, Ontario, CA Reiser Full time

    Field Service Technician - PackagingAbout ReiserWith more than 60 years of success in the food equipment industry, REISER is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making REISER the one supplier that food manufacturers...

  • Field Marketing Representative

    1 month ago

    Markham, Ontario, I3P, CA Kognitive Sales Solutions Full time

    Job Description:Kognitive Sales Solutions is seeking highly motivated sales-oriented individuals who can create excitement and connections with consumers in-store. As a Field Marketing Representative, you will be educating clients and offering President's Choice Financial Products on behalf of one of the most trusted and iconic Canadian brands.Kognitive...

  • Intermediate Representative, Client Service

    4 weeks ago

    Old Toronto, Ontario, CA Bank of New York Mellon Corporation Full time

    At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit...

  • Field Marketing Manager

    4 weeks ago

    Old Toronto, Ontario, CA Accoravillage Full time

    Come and join our home office team that provides exceptional support to our practices.Corus Orthodontists is a growing orthodontic partnership network that provides an ideal balance of support and autonomy for orthodontic specialists at all stages of their careers. We are one of the fastest-growing orthodontic partnerships with over 50 practices in both...