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Implementation Specialist

2 months ago

Canada, CA SpryPoint Services Inc. Full time

The Company

Simply put, SpryPoint provides Smart Solutions for Smart Utilities.

Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.

In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.

JOB DUTIES & RESPONSIBILITIES

We are looking for an experienced Solution Architect to exceed our customers' expectations. The successful candidate will spend the majority of their time working directly with our utility customers to implement cutting-edge enterprise applications.

The job of the Solution Architect is to own the practice of designing, describing, and managing the SpryPoint solution to match the specific client’s business problems.

As a Solution Architect at SpryPoint, you will:
  • Work with SpryPoint Clients to match best practices with future state business requirements
  • Own overall quality of the implementation, completing regular audits and quality checks, ensuring best practices are followed
  • Lead and document Discovery (Analysis) sessions, Business Process reviews, Integration Design sessions, and Data Mapping exercises
  • Own and approve Discovery Reports
  • Review and provide feedback on all Business Process Design documents
  • Create and maintain process flows and best practices documents for system configuration and testing
  • Oversee and support system configuration
  • Provide input on training and testing materials
  • Document issues encountered during testing and acceptance phases
  • Maintain project-related documentation including issues logs, configuration guides and test cases

Qualifications & Competencies:

  • 3+ years of experience implementing enterprise utility software, specifically with utility Customer Information Systems (CIS)
  • Ability to map processes with direct experience working on a large process mapping project
  • Experience with Mobile Field and Workforce Management (MFM & MWM), Work Order & Asset Management (WAMS) and Customer Engagement Portal experience is an asset
  • Experience analyzing large data sets is an asset

Technical Skills:

  • Strong understanding of relational databases & SQL in particular
  • Understanding of modern development and deployment methodologies such as AWS, Google Cloud Platform and/or Azure
  • Experience working with Reporting & Business Intelligence Platforms

Competencies:

  • Ability to effectively prioritize and execute tasks in what can be a high-pressure environment
  • Strong written and verbal communication skills, and a proven ability to present information clearly and concisely
  • Enthusiastic approach to learning new skills and open-minded to change
  • Proven interpersonal skills, the ability to build and strengthen relationships, and the ability to foster cooperation with numerous stakeholders including senior management, clients and business partners
  • Confidence to work independently and interpersonal skills to work as a member of internal and external teams
  • Strong analytical problem-solving skills with an emphasis on making decisions quickly and effectively
  • Comprehensive understanding of implementation methodologies of complex software implementations

Why SpryPoint?

  • Remote-first and autonomous working environment with flexible working hours
  • Competitive compensation package
  • Macbook + $500 towards your home office setup
  • Health, dental, vision, and life insurance
  • Generous PTO, ½ day Summer Fridays, and unlimited sick days
  • RRSP matching program
  • Professional development courses, $2,500 annual tuition assistance, and a book bounty program
  • Annual company events (SpryPalooza) and team offsites

SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.

If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.

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