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Part-Time Leasing Consultant

3 months ago

Golden Horseshoe Ontario, CA University Partners Part time

Our student housing community in College Station, TX is hiring for a Part-Time Leasing Consultant

Each LeasingConsultanthas primary marketing responsibility as it pertains tointerfacingwith prospective residentsatthe community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. In this position, LeasingConsultantsare the community’s most important personnel as they candeterminehow well a community does ina very competitivemarketplace. Specific training forLeasingConsultantscenters on Fair Housing, closing techniques, and overcoming objections.

PRIMARY DUTIES & RESPONSIBILITIES:

Will always include those specifically assigned by the immediate supervisor.

  • Provideexcellent service to all residents, prospects,and visitors to the community.
  • Effectively lease apartmentsin accordance withoccupancy goals.
  • Follow Fair Housing Standards in all dealings with prospects and residents.
  • Conduct outside marketing under the direction of the Assistant Manager and the Community Manager.
  • Conduct the application review for each lease including credit and income verifications and background checks.
  • Complete lease paperwork and files for each resident to include the lease, all addendums and other proper documentation and signatures.
  • Ensure the condition of leased apartments prior to move-in, including a final inspection.
  • Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals and complete lease documents.
  • Complete all tasks necessary to successfullyoperatethe leasing office.

Specific Responsibilities:

  • Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trashwhile carryinga trash bag and sparkle kit.
  • Answer all phone calls, emails, and voicemails that come in throughout the day.
  • Signage Inspection: Inspect bootlegs, banners, balloons,and brochures.
  • Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
  • Leasing:Greet prospects and showapartmentsandcoordinate the leasing process. Review applications from applicants andprovideinformation to Assistant Community Manager for verification.
  • Leads:MaintainGuest Cards andmaintainleasing notebook. Follow-up on all traffic with a Thank Youemailthe same day as their visit and a phone call within 24 hours of their visit.Review allLeadson a weekly basis and ensure that they are complete with notes on follow-up communication.
  • Applications: Enter prospect information intoEntrataas directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
  • Lease Files: OnceLeasefile is complete and all signatures have been provided, ensure that a completed lease file isforwardedtoAssistantCommunity Manager for review and approval. Once approved, send a copy toresidentand file lease properly.
  • Work Orders: In conjunction withMaintenance Team, enter work orders intoEntrata.Providea follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
  • Renewals:complete renewal efforttasksas necessary.

Monthly/On-Going:

  • Leads:ArchiveinactiveLeads.Ensure Leads and Applicants in Entrata are up to date.
  • Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
  • Audit: Complete audits of lease files andEntratadata as instructed by the Assistant Manager and Community Manager.
  • Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.

TURN:

  • Roommate Matching: AssistAssistant Community Manager with roommate matching processes and communication.
  • Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during theTurnprocess.
  • Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:
  • Obtain utility hook-up verification from resident (or no mail key).
  • Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).
  • Confirm Resident Contact Information & Demographics inEntrata

QUALIFICATIONS:

  • Professional and enthusiastic demeanor resulting from sales, leasing, marketing,andcustomer service experience.
  • Able todemonstratea positive attitude and toenthusiastically and effectively communicate the benefits of the apartment communityto prospective students, their parents, and University personnel.
  • Excellent customer service, sales,and negotiation skills.
  • Good communicationand listening skills.
  • Able to speak effectively before groups of customers or employees oforganization.
  • Able to read and understand lease documents.
  • Able to be an effective team player and interact well with others.
  • Organized anddetail oriented.
  • Patient, even-tempered and works well under pressure.
  • Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
  • Able towriteroutine reports and correspondence.
  • Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.
  • Able to apply common sense understanding to carry out instructionsfurnishedin written, oral, or diagram form.
  • Able to follow directions from a supervisor.
  • Able to understand and follow posted work rules and procedures.
  • Able to accept constructive criticism.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Bachelor’s Degree preferred; or High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

OTHER AND/OR PREFERRED EDUCATION/EXPERIENCE:

  • Knowledgeable in Microsoft Word and Excel.
  • Knowledge inEntratapreferred.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • None

JOB PERFORMANCE AND SUCCESS FACTOR REQUIREMENTS:(These are the quantitative and qualitative measures that this role will be evaluated and held accountable for).

Cooperation, Influence, Teamwork & Business Relationships – 25%

□ Internal/External Relationships – 20%

Decision Making/Initiative – 25%

□ Analytical & Problem Solving – 16.67%

□ Practical Judgment – 16.67%

Job Knowledge and/or Job Specific Skills – 25%

□ Work Quantity – 16.67%

□ Creativity & Productivity – 16.67%

Professional/Technical/Communication Skills – 25%

□ Ethics & Values – 14.29%

□ Integrity – 14.29%

□ Reliability & Punctuality – 14.29%

□ Approachability & Composure – 14.29%

WORKING ENVIRONMENT AND PHYSICAL DEMANDS:

Check (□) one or more of the following that best describes the environment and types of exposures of the job:

XOffice environment XOutdoors environment

_ Mechanical facility XChanging weather conditions

_ Toxic or caustic chemicals _ Odors or fumes

_Electrical current _Loud machine/Equipment noise

Physical Demands:

Over 2/3 Time

Between 1/3 and 2/3

Under 1/3

Walking

X

X

Standing

X

Climb or balance

X

X

Lifting over 10 lbs.

X

Reach with hands & arms

X

Stoop, kneel, crouch or crawl

X

Talk or hear X

Travel Outside the area

X

SUPERVISORY RESPONSIBILITY:

Does this job have supervisory responsibilities?No

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