Team leader

4 weeks ago


Quebec Canada, Canada Anywr Canada Full time
Poste en présentiel 5 jours/semaine à Montréal ou Québec pour supporter tes équipes
Tu es un.e vrai.e passionné.e des technologies de l'information et tu considères le service à la clientèle comme une priorité absolue? Alors rejoins notre joyeuse bande au Centre d'assistance informatique à Montréal Tu seras le super-héros ou la super-héroïne qui viendra en aide aux utilisateurs en détresse face à des problèmes informatiques.
Tes missions:Veiller à ce que toute l'équipe réponde aux demandes et aux appels de manière efficace et dans les délais;Rédiger des rapports en scrutant attentivement les billets fermés pour vérifier que nos agents répondent aux attentes des utilisateurs;Développer et maintenir une culture d'amélioration continue pour que tout roule comme sur des roulettes dans l'équipe;Répondre aux appels des utilisateurs en détresse avec leurs logiciels et les guider vers la lumière (ou du moins vers la résolution de leurs problèmes);T'assurer que les utilisateurs ne se retrouvent pas en colère devant des messages d'erreur incompréhensibles;Gérer le prêt d'équipements, intégrer les nouveaux employés dans le merveilleux monde de l'informatique et gérer les accès au bureau de Québec ou Montréal (et peut-être organiser des soirées dansantes avec les cartes d'accès, qui sait?);Traiter les demandes des utilisateurs avec tact et diplomatie, car on sait tous que les gens en détresse technique peuvent être un peu tendus

À propos de toi
Tu es titulaire d’un diplôme d’études collégiales (DEC) en informatique ou dans un domaine connexe;Tu possèdes un minimum de dix (10) années d’expérience en support informatique. Le fait d’avoir déjà occupé un rôle avec des responsabilités similaires sera considéré comme un atout;Tu es disponible pour travailler principalement de jour, mais tu pourrais être appelé.e à travailler de soir, au besoin;Tu maitrises le français et l’anglais tant à l’oral qu’à l’écrit. Ce poste prend place au sein d’une équipe qui répond aux diverses demandes des clients qui œuvrent quotidiennement dans les deux langues officielles;Tu as une très bonne connaissance de l’environnement Windows et tu es à l’aise avec différents outils technologiques, dont la suite Microsoft Office (Outlook, Teams, etc.) et les technologies de visioconférence;Tu as un sens de l’organisation hors pair te permettant de bien gérer les priorités et de t’adapter dans un environnement de travail au rythme rapide;Tu as une bonne capacité d’analyse et de résolution de problèmes;Tu fais preuve d’un haut niveau de professionnalisme, de rigueur, de discrétion et d’initiative. Se faisant, tu aimes apprendre et te développer continuellement;Tu as d’excellentes habiletés interpersonnelles, tu aimes collaborer avec tes collègues et tu as une facilité à communiquer avec différents intervenants;Tu as le souci d’offrir un service à la clientèle de grande qualité.

Alors, prêt.e à rejoindre notre client et à devenir le sauveur ou la sauveuse des ordinateurs en détresse?
Avec eux, tu auras droit à une rémunération attrayante, un régime de santé qui prendra soin de toi et des équipements de sport pour te défouler après une journée de résolution de problèmes. Et surtout, tu feras partie d'une équipe où règnent le respect, l'innovation et la bonne humeur.
Alors, qu'attends-tu pour te lancer dans cette aventure haute en (dés)aventures informatiques?
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