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Help Desk Support Specialist
4 weeks ago
Helpdesk / Technical Support
Location: Scarborough, ON - Hybrid - 2 weeks training onsite – 2 days onsite per month
Contract Length: 12 Months with possibility of extension.
We at Raise are hiring a Helpdesk / Technical Support for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising demand.
We’re hiring right now; if you’re interested, apply below for your chance to join a great place to work.
Responsibilities:
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Must Haves:
- Fluent English/Spanish- Mandatory (no exceptions, bilingual and fluency in both required) -
- 1-2 Years Customer Service Experience
- 1-3 years of browser troubleshooting practices
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
Nice to Have
- Previous Help Desk or Contact Center experience
- Technical Help Desk Experience.
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