Service Manager

4 weeks ago


Clairmont Alberta TH, Grande Prairie region, Canada Brandt Group of Companies Full time

Brandt Truck & Trailer is currently seeking a Service Manager for our Grande Prairie location. The Service Manager will be responsible for managing the inspection and pre-delivery of all new and used equipment (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day-to-day activity of foremen, leadhands, service writers, and shop, field, and resident mechanics.

Duties & Responsibilities
  1. Managing service workflow
  2. Enforcing standards, policies, and reporting practices to established standards
  3. Development and management of the Service Department budget to meet financial and operational goals
  4. Preparing quotes for customer work orders; opening & closing work orders
  5. Inspecting/operating customer equipment as part of resolving concerns/diagnostics
  6. Monitoring service revenue and expenses monthly
  7. Ensuring work is performed according to established safety and industry standards
  8. Reviewing employee performance against goals on an ongoing basis
  9. Maintaining a high-performance Service team through hiring, training, coaching, mentoring, and performance management in a safe environment
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