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Operations Manager

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The job of Operations Manager entails leading and overseeing operations at two restaurant locations in Grande Prairie. Reporting directly to the local owner/operator, the role focuses on driving sales, maintaining budget goals, and developing leadership across the business. Responsibilities include creating a strong restaurant culture, managing financial objectives, conducting site reviews, implementing promotional strategies, ensuring compliance with industry regulations, and overseeing staff training and development. Key requirements include a minimum of 2 years as a successful restaurant General Manager, proficiency in financial management, and knowledge of various computer systems and social media platforms. The position offers opportunities for career growth, leadership development, and performance-based bonuses.

Our people are the heart and soul of our business, and we are on the hunt for an incredible Operations Manager to lead us towards continued success in this ever-evolving industry. This role is essential in ensuring a successful local market, focused on driving sales, maintaining budgetary goals, and most of all consistently developing strong leaders to manage all areas of the business.

As Operations Manager, you will thrive on spending time at both of our restaurant locations within Grande Prairie, sharing your knowledge with your teams, and developing General Managers, Kitchen Managers, and their teams. You will report directly to the local owner/operator. Your purpose is to achieve company objectives by ensuring flawless execution of all restaurant operations through planning, budgeting, and developing the leadership teams within each restaurant.

As Operations Manager, you will have an unparalleled passion for the development of your teams, guest service, restaurant operations, and management of profitability. Some of your responsibilities will also include:

  • Creating an enhanced restaurant culture that drives excellence in every aspect of hospitality success: making guests feel welcome; managing top line revenues; ensuring excellent service, high quality product, and strong morale; and maintaining superior profit management to achieve financial goals.
  • Discussing opportunities, challenges, and best practices with the owner/operator to ensure alignment on necessary actions and identify priorities. Conducting regular site reviews and audits of restaurants to pinpoint strengths, opportunities, and develop action plans to ensure excellence across all areas. Contributing to long-term planning and brand positioning efforts. Coordinating and implementing food and beverage promotions to maximize guest experience and sales growth.
  • Establishing, directing, and reviewing performance standards in food and beverage preparation and production to ensure effective, controlled, and coordinated results are achieved (i.e. quality food, friendly service, clean environment).
  • Remaining current on federal, provincial, and municipal laws and regulations with respect to our industry.
  • Handling or assisting with any guest-related complaints and/or comments.
  • Overseeing the development of management and team members to ensure proper training and guidance.

With our company, you will have the opportunity to:

  • Grow your career in our fast-paced environment.
  • Attend leadership development seminars and conferences.
  • Tap into our bonus structure for high performers.

Minimum requirements:

  • Minimum 2 years as a successful restaurant General Manager with proven financial management in a high-volume, full-service restaurant.
  • Food Safety, Alcohol Certification, First Aid, WHIMIS, valid driver's license, and reliable vehicle are required.
  • High level cost analysis skills.
  • Excellent knowledge and high-level skill with all basic computer systems, including but not limited to Microsoft Windows, Excel, Word, PowerPoint, as well as point of sale systems, food and beverage inventory, and labor forecasting programs.
  • Working knowledge of all relevant social media platforms.
  • Excellent understanding of sanitation, health, and safety systems.
  • Ability to maximize efficiency and meet challenging work goals.
  • Impeccable communication skills (written, verbal, and presentation), active listening, customer service, prioritization, and organizational skills.
  • Ability to multi-task, self-discipline; ability to manage change, results-driven, positive attitude, and energy.
  • Experience in a successful multi-unit restaurant operation of a full-service restaurant chain considered an asset.
  • A college or university degree in hospitality, restaurants and culinary arts, or a business education background considered an asset.
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