Operations Supervisor

2 days ago

Ottawa, Canada Centurion Conference & Event Center Full time

We are currently searching for a committed, professional, and flexible OPERATIONS SUPERVISOR, with an immediate opening for this FULL-TIME position.

Reporting to the Operations Director, the Operations Supervisor is accountable for providing clientele with a first-class banquet and catering experience. This SERVICE-FIRST position includes, but is not limited to, the following:

- Liaising with the Banquet Manager, Executive Chef, and other members of the Events, Administration, and Kitchen Staff to meet/ exceed customer expectations;
- Controlling the cost/ quality of services, preparing the venue, and coordinating meal services;
- Scheduling Banquet staff, monitoring ongoing labour costs, and completing labour relations documentation (as required);
- Interacting directly with clients and patrons to answer questions and accommodate special requests;
- Managing monthly inventory controls;
- Managing the availability of liquor and beverages;
- Reviewing sales contracts with the Sales team;
- Supervising a team of 20-40 servers, bartenders, and floor staff before, during, and after events (both onsite and offsite);
- Overseeing and participating in set up, tear down, and modifications to floor plans;
- Serving, or assisting with service, during breakfasts, lunches, dinners, and other catered events; and,
- Other duties and special projects as assigned.

**Requirements**:
Previous serving experience (3-5 years) in a banquet, hospitality, hotel, catering, and/ or restaurant capacity in a managerial position is required.

A diploma or certificate in Hospitality, Event Management, Culinary Arts, or a related field of study is required.

Proficiency in Microsoft Office Suite, as well as catering management software, is required.

This position requires a strong command of the English language. Bilingualism is an asset, but is not required.

**Wages & Hours of Work**

This is a full-time position, and pays between $55,000- $65,000 per year, commensurate with experience.

**Transportation & Driving**

**How to Apply**

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Work Location: In person

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