Senior Product Analyst to manage reports, resolve vendor system vulnerabilities, and ensuring compliance with vendor SLAs.

4 days ago


Toronto Ontario CA, Ontario S.i. Systems Full time

Our client is Canada's largest retailer. They are looking for a Senior Product Analyst to manage reports, resolve vendor system vulnerabilities, and ensuring compliance with vendor SLAs.

Duration: 1 Year

Location: 4 days/week onsite - Brampton

Responsibilities:

  • Act as a liaison between various teams (Business, Operations, Service, Data & Analytics, Delivery, Technical Development) to ensure alignment and timely resolution of issues.
  • Produce high-level executive summaries and detailed technical reports on vendor status and progress. This includes tracking vendor system vulnerabilities, patch management, and compliance with SLAs.
  • dentify, document, and report on vulnerabilities in vendor systems. Collaborate with vendors to resolve issues while adhering to timelines and commitments.
  • Run regular reports and analyze trends in ServiceNow, focusing on long-standing issues and system vulnerabilities. Engage with internal teams to resolve persistent issues.
  • Run ServiceNow reports, ensuring data is effectively utilized for trend identification and issue resolution.
  • Provide technical administrative support, with exposure to a variety of systems and a strong focus on patch management and vendor engagement.

Must Have Skills:

  • 5+ years in Product Analysis or Business Analysis
  • Experience with vulnerability reporting, patch management, and vendor relationship management.
  • ServiceNow for generating reports and trend analysis
  • Confluence for documentation and collaboration.
  • Background in the Pharmaceutical industry


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