Integrated Service Delivery Director

6 days ago


Calgary, Alberta, Canada HCLTech Full time

JOB TITLE - Integrated Service Delivery Director

Location - Calgary, Alberta

Onsite.

Sr Management Cadre candidate required for leadership role.

Position Summary:

The Integrated Service Delivery Practice Director will be responsible for overseeing the end-to-end delivery of all IT services provided by HCL Tech, including applications and infrastructure, to a single client. This role is pivotal in ensuring the seamless integration, operation, transformation and support of IT services, driving exceptional customer satisfaction, and fostering a strong relationship. The ideal candidate will possess a robust background in business support and demonstrate a commitment to excellence in service delivery.

Role/Responsibilities

  • Experience leading and Managing Service Delivery for Business Applications either as a service provider or as part of an internal IT organization
  • Basic Understanding if IT Service Management (ITIL Certification Plus but not required)
  • Experienced supporting and managing ERP (SAP, Infor, Dynamics, ect) teams
  • Understanding of Industry 4.0 a plus but not required
  • Working knowledge of modern application development methodologies (Agile, DevOps, Product Aligned)
  • Must have experience leading a team of 150+ resources (Help grow the group)
  • Experience in Service Management
  • Experience managing / building / maintaining relationships with CIO, CXO, Stakeholders


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