Bilingual CSR-with EDI experience

3 weeks ago


Mississauga Ontario, Peel region, Canada HRConnects Full time

*Must be fully bilingual in English and French- Spoken and written*

* Must have experience with ERP Systems such as JD Edwards, SAP *


Location: Hybrid Mississauga, ON

Start: ASAP


Responsibilities:

  • Respond to customer inquiries via telephone, fax, email and EDI using the ERP system (SAP or JDE).
  • Provide exception customer service in English and French
  • Respond to inquires regarding, product availability, order status, pricing, invoices, credits, returns, literature or sample requests, proofs of delivery and current marketing promotions
  • Ensuring customer inquiries are answered effectively and efficiently, meeting service level requirements.
  • Process orders and follow through until order completion
  • Coordinate with other departments including sales, distribution, supply chain planning, inventory control, and accounts receivable to ensure customer requirements are met
  • Gather necessary information and initiate the processing of returns, product complaints and service complaints.


Qualifications

  • Bilingual, French, and English (read, write, speak)
  • University degree required
  • Minimum 2 years Customer Service experience
  • Strong proficiency with Microsoft Office tools (Outlook, Excel)
  • Experience with JD Edwards, SAP or any other ERP systems
  • Experience with Genesys Call Centre Software an asset
  • Experience with PowerBI an asset
  • Experience with Salesforce (or other CRM software) an asset
  • Strong teamwork with excellent interpersonal, written and verbal communication skills.
  • Commitment to exceptional customer service
  • Able to multitask and prioritize workload.
  • Demonstrated problem-solving, critical thinking and analytical skills.
  • Works well in a fast paced, dynamic environment and under pressure, balance multiple priorities



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