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Collections Specialist
4 weeks ago
Our client, a dynamic company based in Mississauga, is currently seeking a diligent and experienced Bilingual French Collections Specialist to join their team on an ongoing contract basis. As the Bilingual French Collections Specialist, you will play a crucial role in the finance department, focusing on collections, reconciliations, and customer communications.
Your responsibilities in this role:
- Providing excellent service and ensuring exceptional results in the collection of outstanding commercial and consumer receivables.
- Contacting past-due customers by phone or e-mail, requesting payments, and negotiating appropriate payment arrangements.
- Perform reconciliations to ensure accuracy in account balances and transactions.
- Re-send invoices to customers upon request, maintaining accurate records of all communications.
- Reviewing and analyzing Accounts Receivables to determine problem accounts and initiate reconciliation/dispute process
- Obtaining and preparing credit information and recommending credit limits, including limits for Credit Supervisor’s approval and above.
- Yield to all Federal Fair Credit Reporting Act rules and regulations.
- Ensure payments are processed
- Direct all billing and reporting activities in accordance to deadlines
Qualifications:
- Excellent communication skills in both French and English, both written and verbal.
- Minimum of 3 years previous collections experience and a good knowledge of credit and collections practices within a large corporate environment.
- 3+ years of prior high volume collections experience
- Comprehensive knowledge of Microsoft Excel
- Proven knowledge of MS Dynamics 365 Finance & Operations
- Billing Functions experience preferred
- AA or BS/BA in Accounting preferred
- Ability to analyze and make decisions on customer accounts
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