Customer Success Manager

4 weeks ago


Canada, CA ClearEstate Technologies Inc Full time
Customer Success Manager - Future Opportunities

Are you looking for a position in a fast-growing tech start-up? Look no further We are currently looking for driven individuals who want to make an impact. Come join our team and take part in our mission to make estate settlement easy and accessible for families across North America. Join us on our journey to success

We’re looking for passionate team players who bring positive energy and enthusiasm to work each day. If you're ready to take on day-to-day challenges in your role, then this might be the perfect opportunity for you. Our ideal candidate will have the ability to work independently and remotely while bringing their skills, innovative ideas, and ambition to help shape the future of this industry-disrupting organization. If you think you have what it takes, don't hesitate to apply

ClearEstate is a Series A startup backed by leading Fintech investors - OMERs, Diagram, and NAVentures. We offer technology-enabled services, designed to handle all estate planning and settlement needs (a massive $40B market). Because of our start-up environment, we thrive on (rather than endure) the unexpected day-to-day changes.

ClearEstate respects individual differences and guarantees equal opportunities and inclusion. Therefore, all applications are treated equally and recruitment is based solely on skills and experience. Accessibility accommodations offered upon request.

What we offer
  • The opportunity to be a part of something big and meaningful with a positive impact.
  • Opportunities for growth and access to a great network of professionals.
  • Flexible in-person and remote work with a great office space in the heart of Montreal’s Old Port, or our office in the heart of Old Toronto.
  • Transparent overall compensation package, offering fully funded benefits and insurance plans, along with both Health and Lifestyle spending accounts.
  • Promotion of work-life balance with 4 weeks vacation and 6 flex days.
  • Virtual and in-person team building activities.
  • A friendly work environment that has diversity and inclusion at the heart of our priorities.
As a Customer Success Manager reporting into the Senior Manager, Customer Management, you will:
  • Represent ClearEstate as the main point of contact for our clients throughout their client experience.
  • Deliver quality customer service by identifying client needs throughout the process, with an empathic approach.
  • Evaluate and suggest additional services we offer to provide the best support to our client.
  • Use your passion for resolving client concerns to initiate and rectify their issues.
  • Foster and develop a transparent client relationship through consistent and timely communication.
  • Welcome, onboard and guide clients through our internally built platform.
  • Drive to achieve and surpass sales quotas set in place to help us reach our goals as a team.
  • Pivot in the moment while effectively thinking outside the box to problem solve.
  • Work cross-functionally with our internal teams to further develop ClearEstate.
Apply with us if you are…
  • Passionate about all things client-centric.
  • Understand the importance of fostering client and cross-functional relationships.
  • Flourish in a fast-paced environment.
  • Team Player with a collaborative mindset.
  • Tech-savvy.
  • Empathetic and have genuine care for helping people.
#J-18808-Ljbffr

  • Canada, CA Knak Enterprise Full time

    The Role: Our Customer Success team is looking for a Customer Success Manager (CSM) to join the team. Our CSMs are our customer’s main point of contact for all things Knak and campaign creation best practices. They will ensure our customers’ success post-implementation by meeting with customers on a regular basis and working with our key contacts to push...


  • Canada, CA Ten Thousand Coffees Full time

    We’re Ten Thousand Coffees (10KC), the only all-in-one social learning and mentorship software focused on facilitating workplace connections and conversations that drive performance. Organizations rely on 10KC to build key relationships between employees to transfer critical knowledge and develop new skills resulting in increased innovation, productivity,...


  • Canada, CA Optibus Ltd Full time

    The Customer Success Manager (CSM) couples technical and client relationship capabilities to help customers meet their objectives on the Optibus platform and deliver value. Our CSMs are Optibus subject matter experts specializing in the value that customers can gain from our platform. They are the voice of the customer, and drive adoption, value realization,...


  • Canada, CA IG Recruit Ltd Full time

    Job Title: Customer Success ManagerLocation: Canada / North America - remoteCompany: revolutionizing customer experience with our next-generation CCaaS platform.IG Recruit is proud to be a valued recruitment partner with a global high-growth business. Due to extensive growth, our client is looking to recruit a CSM.Join the growing team as a Customer Success...


  • Canada, CA Optibus Full time

    About the PositionThe Customer Success Manager (CSM) couples technical and client relationship capabilities to help customers meet their objectives on the Optibus platform and deliver value. Our CSMs are Optibus subject matter experts specializing in the value that customers can gain from our platform. They are the voice of the customer, and drive adoption,...


  • Canada, CA IG Full time

    Job Title: Customer Success ManagerLocation: Canada / North America - remoteCompany: revolutionizing customer experience with our next-generation CCaaS platform,IG Recruit is proud to be a valued recruitment partner with a global high-growth business. Due to extensive growth, our client is looking to recruit a CSMJoin the growing team as a Customer Success...


  • Canada, CA OpenPhone Technologies, Inc. Full time

    For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why — despite the huge leaps we've taken in design and usability — does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that.We’re a new type of business phone with a mission to help people...


  • Canada, CA Trantor Full time

    Customer Success Operations ManagerThe Customer Success Operations Manager will work with the Customer Success management team to collect and organize operational data. The CS Ops Manager will use this data to generate reports tracking program status and trends and also create presentations for executive leadership. This role is part of a fast-paced...


  • Canada, CA Fortra, LLC Full time

    Responsible for driving customer adoption, and growth with a key focus on customer retention. The CSM should be able to articulate the value of their solution to inspire and support customer value realization. The CSM works with customer contacts up to the CXO level, as well as internal department contacts to provide a high-touch experience for strategic...


  • Canada, CA PocketHealth Inc. Full time

    What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over a million patients — to discover a better healthcare experience.PocketHealth is a patient-centric platform that enables hospitals and clinics across North America...


  • Canada, CA Ten Thousand Coffees Full time

    We’re Ten Thousand Coffees (10KC), the only all-in-one social learning and mentorship software focused on facilitating workplace connections and conversations that drive performance. Organizations rely on 10KC to build key relationships between employees to transfer critical knowledge and develop new skills resulting in increased innovation, productivity,...


  • Canada, CA MaintainX, Inc. Full time

    MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonalds,...


  • Canada, CA Evisort Inc. Full time

    Our mission is to change the way business deals get done. In an industry plagued by inefficient and ineffective contract management systems, we provide a solution that accelerates, scales, and protects the business, enabling contract professionals to become their company’s superhero.We create cutting-edge AI technology that makes contracts searchable and...


  • Canada, CA LifeRaft Full time

    LifeRaft Director of Customer Success This role will sit within Canada, in the Eastern, or Atlantic Time Zones. Travel to our Halifax, NS office will be required on an as needed basis, frequency dependent on incumbents location. Dedicated to the relentless pursuit of zero missed threats, LifeRaft strives to empower businesses and individuals with...


  • Canada, CA Quandri Full time

    We’re Quandri. We train intelligent robots to power the modern insurance brokerage and agency. We’re on a mission to unlock 10,000,000 hours of repetitive work over the next three years, so that time can be used for more valuable and meaningful endeavors.Every year, billions of hours are wasted on repetitive and manual work. This is work that can and...


  • Canada, CA Provation Medical, Inc. Full time

    ABOUT CENSISIn November 2019, Fortive (NYSE: FTV) acquired Censis Technologies, a fast-growing, highly profitable SaaS business, as part of our growing strategic commitment to both the healthcare sector and the digitization of our portfolio. The Censis acquisition was made shortly after Fortive acquired Advanced Sterilization Products (ASP) from Johnson &...


  • Canada, CA Steinbachonline Full time

    Golden West Broadcasting has been connecting communities for over 65 years. We are proud to tell local stories on our radio stations and digital news outlets across Western Canada. Together with Homefield, we help local businesses grow through effective advertising, marketing, and organizational development solutions. We are committed to finding and...


  • Canada, CA Gryaab AB Full time

    We’re looking for a Customer Success Manager to manage our rapidly growing customer base across all industries and customer segments from Growth to Enterprise customers. As a CSM, you’ll be able to work directly with engineering and product while also working with a variety of stakeholders as customers. As every business can benefit from our platform,...


  • Canada, CA Provation Medical, Inc. Full time

    ABOUT CENSISIn November 2019, Fortive (NYSE: FTV) acquired Censis Technologies, a fast-growing, highly profitable SaaS business, as part of our growing strategic commitment to both the healthcare sector and the digitization of our portfolio. The Censis acquisition was made shortly after Fortive acquired Advanced Sterilization Products (ASP) from Johnson &...


  • Canada, CA Mypocketride Full time

    About Pocketride: Pocketride Inc. is an innovative mobility-based tech startup revolutionizing ride-hailing. Our mission is to provide users with seamless, efficient, affordable transportation solutions. We are a dynamic and ambitious team dedicated to transforming the way people move and connect. Join us in shaping the future of urban mobility! Job...