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Head Socio-Cultural Assistant
3 months ago
Staff - Union
Job Category CUPE 2950
Job Profile CUPE 2950 Hourly - Program Assistant 2 (Gr6)
Job Title Head Socio-Cultural Assistant
Department Academic Programs | English Language Institute | Faculty of Education
Compensation Range $29.27 - $30.76 CAD Hourly
Posting End Date August 14, 2024
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date Jan 31, 2025
This position is part-time, with a flexible schedule, fully on-campus and a term (fixed-term) appointment with an end date of January 31, 2025.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job SummaryThe Head Socio-Cultural Assistant (HSCA) assists in ensuring that the goals of the Socio-Cultural program, part of the English Language Institute (ELI), are fully met in the implementation of in-person and online extracurricular activities. This position guides a team of up to 10 student staff (Cultural Assistants) in planning and coordinating activities.
The Socio-Cultural Program approach helps to distinguish the ELI from other online and in-person language learning schools by creating an ‘Only at UBC’ experience. The HSCA is primarily responsible for supporting Cultural Assistants (CAs) and students in developing a safe environment at the ELI that is conducive for learning, and are expected to independently provide complex information to internal and external stakeholders, particularly students, staff and faculty.
Organizational StatusThe UBC ELI is a unit within the Faculty of Education (FoE) and is supported by the Professional Development & Community Engagement (PDCE) unit with the FoE.
The position will be primarily based at the Continuing Studies Building at the UBC Point Grey Campus in Vancouver.
This position reports to the Academic Coordinator and works closely with the Socio-Cultural Program Assistant. Work hours may vary depending on event schedules. This will include some evenings and the occasional weekend events.
Work PerformedActivity Planning and Organization:- Supports the Senior Program Assistant with arranging and coordinating bookings with internal and external vendors for ELI student events, while working within established event budgets parameters and delegating priority tasks to Cultural Assistants.
- Supports ELI student events and weekly activities, such as orientations, farewells and field trips for ELI students that take place year to year, working within a defined framework. Works closely with the Senior Program Assistant for scheduling and bookings.
- Prepares and creates Socio-Cultural online activities through Canvas, Instagram, and other mediums as required. Collaborates with Cultural Assistants on content creation where necessary.
- Assists with evaluating the effectiveness of programming through student engagement and uses this information to suggest future program offerings.
- Promotes extracurricular activities and creates promotional materials through maintaining the ELI internal Instagram account in accordance with ELI policies, and chairing of the ELI Social Media CA Committee.
- Coordinates planning committees responsible for day-to-day tasks, Socio-Cultural student events & trips, and marketing. Schedules meetings and follow up to ensure deadlines are met.
- Guides a team of up to 10 CAs, and delegates Socio-Cultural tasks. Ensures that activity and event goals are met.
- Supports the Academic Coordinator in day-to-day tasks as needed.
- Identifies and communicates high-priority requests, and makes procedure recommendations for policy and program improvements as they relate to the ELI and the Socio-Cultural Program.
- Coordinates with CAs and their scheduling, ensuring availability for events and activities. Works with Senior Program Assistant in monthly staff scheduling.
- Responds to inquiries from instructors and students as needed.
- Logs and maintains documentation of administrative processes associated with the HSCA and the CA roles.
Decision-making is based on a thorough knowledge of the policies and procedures of the University and the English Language Institute. The incumbent is expected to exercise considerable independent judgment in establishing priorities and carrying tasks through to completion in a timely manner. The individual plays an important role in programming and should maintain a high level of attention to detail. Errors in programming may cause disruption of the office's administrative operations; loss of time and resources; creation of negative feelings among faculty, students, and staff members; jeopardizing relationships established between partners and other contacts (both internal and external); and resulting in a loss of credibility for the Socio-Cultural program at the ELI.
Supervision ReceivedWorks under direct supervision of the Academic Coordinator, but independently under broad direction. May also receive instructions from the Socio-Cultural Senior Program Assistant.
Supervision GivenActs as the secondary point of contact for CAs, and helps to resolve personal challenges, scheduling issues, and escalates matters to the Academic Coordinator when appropriate. Ensures that activity and event goals are met. Assigns and delegates tasks to CAs.
Minimum Qualifications- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
- High School graduation, plus one year of post-secondary education, plus three years of related experience, or an equivalent combination of education and experience.
- Effective oral and written communication, interpersonal and organizational skills.
- Ability to work independently with little supervision and able to follow up on outstanding issues without being reminded.
- Ability to work effectively as part of a team in a busy multicultural environment.
- Experience with Social Media platforms such as Facebook and Instagram. Proficient with MS Word, Excel, Zoom, PowerPoint, Canvas, and Outlook. Video/Photo editing is a plus.
- Personal attributes of an ideal ELI team member: high level of honesty and integrity, robust work ethic and accountability, demonstrated initiative, adaptability in a rapidly changing landscape, a motivated team leader, a creative and curious problem-solver, commitment to engendering a harmonious work environment and strong emotional intelligence.
