IT Support Associate

3 weeks ago


Winnipeg Manitoba AC, Manitoba, Canada Visionet Systems Inc. Full time

Job Description

Join us as an IT Support Specialist and become the go-to expert for our office, manufacturing, and warehouse teams In this role, you'll provide top-notch technical support and guidance to ensure seamless operations in our dynamic work environments; take charge of installing, maintaining, and troubleshooting a wide range of systems and devices, including computers, printers, and software applications; and collaborate with a global technology team to safeguard and enhance the security and reliability of our IT infrastructure.

What You'll Do:

  • Provide technical support and assistance to Winnipeg staff via phone, tickets or in person across 4 manufacturing sites.
  • Provide both user and systems support to such services/systems as: shop-floor control, RFID, barcode scanners, Pattern/Marker making (Gerber Accumark), inventory, and logistics systems.
  • Configure and support barcoding and thermal printing technologies.
  • Record, track and escalate incidents, requests, tasks and problems using ServiceNow.
  • Manage user onboarding and offboarding requirements and tasks for assigned site.
  • Configure and image workstations, setup tablets, and cell phone devices as required.
  • Manage and support Audio/Visual conferencing technologies.
  • Perform security and operating system updates, software deployment and troubleshooting.
  • Coordinate and collaborate with global and local Technology team members on issues requiring escalation (Enterprise Applications, Operations, Infrastructure and Cybersecurity).
  • Assist in site builds, moves, and upgrades.
  • Provide exceptional service to all departments using available resources while meeting set SLA’s.
  • Document technical procedures for new technologies and maintain existing documentation.
  • Assist in special projects in assigned manufacturing site and participate in IT Support initiatives globally.
  • Qualifications

Required Skills

  • A post-secondary education in Information Technology or equivalent
  • Certification in ITIL, CompTIA, Cisco, Microsoft, or other relevant IT fields is preferred
  • 3+ years of IT support experience in manufacturing, warehouse, and distribution facilities with exposure to manufacturing and logistics equipment such as barcode and RFID scanners, plotters, and pattern cutting machines.
  • 3+ years' experience supporting Microsoft Office 365, SharePoint Online, Azure, Entra ID, Active Directory, Teams, Windows 10/11, Meeting rooms, Mobile operating systems such as iOS and Android.
  • Excellent problem-solving and troubleshooting skills.
  • Exceptional interpersonal and communication skills.
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