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IT Support Associate

3 months ago

Winnipeg Manitoba AC, Manitoba, Canada Forthright Full time

Forthright Properties is a leading property management company dedicated to providing exceptional housing solutions to our communities. With a commitment to excellence, a focus on customer service, and positive tenant experience, we are seeking IT Support Associate to join our dynamic team.

Building communities for a sustainable future.

Summary

Under the direction of the IT Manager, the IT Support Associate will support the organization regarding all aspects of IT support. This will include employee hardware and software setup and maintenance, asset management, administrative support of the network, helpdesk support and employee training. The IT Support Associate will support process initiatives to reduce manual work leveraging systems, as well as support other IT projects as outlined by the IT manager.

Focus Understand and hold customer focus while providing exceptional service.

Open Approachable, transparent, trustworthy, honest, confident, and humble.

Respect Value inclusivity, promote conflict resolution, and are mindful of boundaries.

Trust Uphold the highest standards of integrity, transparency, and ethical practices.

Honest y Establish the foundation of trusting relationships.

Responsible Accountable, reliable, dependable and makes ethical choices.

Integrity Adhere to established standards and best practices.

Growth Support professional growth and development.

Humble Realistic, balanced, and empathetic.

Teamwork Collaborate with all members of the team.

Job Duties

  • Ensure accurate employee setup for hardware, software and cell phones
  • Manage computer, printer, and accessory inventory including overseeing the refresh cycles
  • Provide Network Support as it relates to firewall, data security and other changes
  • Oversee the Help Desk Support ticketing system and ensure timely resolution of issues
  • Create and deliver training for the organization as it relates to Office365, Computer Basics, and Power BI
  • Provide input and guidance to the organization on how to leverage computer programs and systems, to streamline processes and reduce manual work
  • Support other I/T projects and initiatives as required including ERP System Implementations
  • Work includes extended time at a desk, and manual work in setting up I/T equipment

Qualifications & Skills

  • College Diploma/Certificate or University Degree in related field is required; related/equivalent work experience may be considered.
  • Must have a minimum of 5 Years Experience with MS Office.
  • Effective communication skills with individuals at all levels of the organization.
  • Able to work efficiently as a part of a team as well as independently.
  • High level of critical and logical thinking, and/or reasoning to identify underlying principles, reasons, or facts.
  • Able to work well under pressure and meet set deadlines.
  • Excellent organizational, time management and prioritizing skills.
  • Ability to lift a minimum of 50 lbs.
  • Experience with Lean Management is an asset.
  • Health, dental, and vision insurance options
  • Voluntary matched pension plan
  • Paid vacation and personal time
  • Ongoing training and development opportunities
  • Friendly, collaborative, and supportive team environment

In your cover letter, please tell us why you believe you are the ideal candidate for this role, and what excites you about working with us.

We sincerely appreciate the time and effort you have invested in applying for this position. Your interest in joining our team is valued, and we look forward to reviewing your application. We will carefully assess all qualified candidates and will be in touch with those selected for further consideration.

Forthright Properties is an equal-opportunity employer. We welcome and encourage diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, cultural belief or gender identity and will not be discriminated against on the basis of disability.

We thank all applicants for your interest in Forthright Properties, however only selected candidates will be contacted.

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