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Regina, Saskatchewan, Canada Capital Ford Lincoln Inc. Full time{"h1": "Service Advisor Job Description at Capital Ford Lincoln Inc.", "p": "At Capital Ford Lincoln Inc., we are seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring a seamless customer experience by acting as the liaison between our Service Technicians and customers. Responsibilities: * Greet...
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Service Advisor
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Regina, Saskatchewan, Canada Capital Ford Lincoln Inc. Full timeService Advisor Job DescriptionCapital Ford Lincoln Inc. is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a crucial role in ensuring a seamless customer experience by acting as the liaison between our Service Technicians and customers.Key Responsibilities:Greet and Engage Customers: Provide a warm welcome to our...
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Service Advisor
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Service Advisor
3 months ago
Company: Capital Ford Lincoln Inc.
Capital Ford Lincoln Regina has a permanent full-time position open for a Service Advisor
The Service Advisor acts as the go-between for Service Technicians and customers facilitating a transparent and seamless customer experience.
Job Responsibilities:
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information, vehicle walk-around, visual inspection and test drive if required
- Educate and assist customers in coordinating recommended maintenance of their vehicle
- Provide accurate cost and time of completion estimates for all diagnosis, vehicle repairs and recommended maintenance services
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Ensure proper authorization from customers for all work/diagnosis performed
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Check on progress of vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Provide an exceptional customer experience to drive loyalty
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
- Ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
At Capital, we understand the importance of family and work-life balance. We believe that our employees are our most valuable asset, and we strive to create a supportive and inclusive workplace. As such, we offer a variety of family-oriented programs, including:
- Prescription, Dental, Eye Care, Paramedical, Life insurance
- Short and Long term disability coverage
- Regular family-friendly social events
- Group RRSP options
- Flexible work schedules to accommodate family commitments
- Maternity leave top-up program
- Employee and Family Assistance Program
- Competitive wage plan
Requirements:
- Maintain an energetic, professional, and positive personality throughout the workday
- Confident working with customers and staff from diverse backgrounds
- Effective listening skills when speaking with guests and Technicians
- Desire to provide a high level of customer service
- Valid Driver’s License
- Ability to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal, and organizational skills
- Prior experience preferred but not required
Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
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