Partner Success Specialist

1 month ago

Calgary Alberta DJ, CA Helcim Inc. Full time

Please note the internal title for this role is Affiliate Specialist

As a Partner Success Specialist you will play a key role in growing our partnership channels to accelerate our lead generation and merchant acquisition. Your prime responsibilities will be maintaining and growing Helcim’s partnership channels through regular meetings with partners, onboarding of new program participants, and partnership activation. You will build and maintain strong relationships with our partners to identify and execute on mutually beneficial opportunities. You will use data to optimize existing partnerships, support onboarding of new partners, and ensure accurate reporting both internally and to third parties.

This is a great opportunity to join a fast-paced, growing fintech startup and take on a lot of responsibility right from day one. At Helcim, and especially in this role, your work has a direct, tangible impact every single day.

What you’ll do:
  • Nurture and grow opportunities through our partnership channels (affiliates, integration partners, relationship partners including banks/credit unions and associations).
  • Build authentic relationships with partners and affiliates to drive mutually beneficial opportunities.
  • Review program applications and onboard new partners.
  • Work with marketing, sales, and the Helcim Executive Team to identify growth opportunities to expand and optimize our existing partnerships.
  • Participate in reporting activities relevant to partnership channels both internally, and to our partners.
  • Own the partner relationship in the transition from Partnership Sales.
  • Continuously refine and execute on detailed partner account plans (regular partnership meetings, activation ideas, risk identification and mitigation, reporting).
  • Drive the partnership team as well as the company forward with an entrepreneurial mindset, taking full ownership and accountability for nurturing, expanding, and maximizing the relationship's potential through innovative strategies.
  • Occasional travel, as needed.
Who you are:
  • First and foremost, a people person. A natural networker with high EQ who can’t wait to meet anyone and everyone to understand their business, their goals, and their challenges.
  • Has a Sales or Hyper Growth mindset.
  • A friendly, charismatic and honest relationship builder, confident and enthusiastic about connecting with people and sharing ideas.
  • Someone who is equally comfortable working independently and collaborating with a team.
  • You are a motivated individual who thrives in the dynamic, unstructured environment of a scale-up. You are hungry for growth, impact, and results.
  • You have a positive and resilient attitude and can persevere through tough days. When you are met with a “no”, you see it as a learning opportunity, not a roadblock.
Your qualifications:
  • Direct experience working on account management, Client Success, affiliate marketing, partnerships, or sales teams.
  • Outstanding communication skills and the ability to simply convey complex information and concepts.
  • Familiarity with Google Suite, CRM platforms (Hubspot is a bonus).
  • Ability to understand and utilize data to evaluate existing partnerships and to identify risk and growth opportunities.
  • Experience in a startup or scale-up environment.
  • Strong project management and organizational skills.
What it’s like working at Helcim

At Helcim we build teams of engaged, caring and intelligent people. In return we provide an environment where you’ll be excited to come to work each day and tackle challenges with your colleagues. Learn more about working at Helcim in our culture book The Way of the Helcim.

Our approach to total rewards

As part of our team you’ll receive amazing benefits including salary, paid health benefits, stock options and generous vacation time. You’ll also enjoy the opportunity to recharge and connect with your team members at company social events.

Hybrid work and flexibility

Being together helps everyone learn and grow really fast while keeping us all focused on our mission. This is why we've embraced hybrid work; it allows for the best of remote and in-person interactions while giving us time for heads down focused work and opportunities for collaboration. We know hybrid work is not for everyone, and that's ok. But if you want to combine flexibility and being surrounded by amazing people, this is the place for you.

Helcim uses a hybrid work structure where team members can work 3 days in the Calgary office (Monday/Wednesday/Friday) and 2 days (Tuesday/Thursday) at home.

Join our team

We invest a lot of time and energy imagining and creating a company and culture that encourages discussion, the trade of ideas, and the execution of amazing products and services. We’re friendly and collaborative, working together to achieve big goals. If you want to join our team and feel you can contribute to the growth and success of our company - we want to hear from you

Candidates must be eligible to work in Canada and be located in Calgary for this position.

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