Group Benefits Administrator

1 day ago


Canada, CA Jones DesLauriers Blevins Insurance Group Full time

Benefit from joining our growing team


Company Description

The Jones DesLauriers Blevins Insurance Group of Companies (The JDB Group) is a leading provider of Group Benefits and Retirement solutions. We stand apart from traditional brokers by adding expertise in Disability Management and Plan Administration to our total service offering. We work with financial and HR leaders across Canada to deliver cost effective solutions that attract and retain employees, manage risk, and foster a thriving culture.


Role Description

Our team is growing and we are looking for a Group Benefits Administrator in our Barrie office.


As a Group Benefits Administrator you will be responsible for a number of group benefit clients providing daily administration services. Part of your duties will include: managing large volumes of data, responding to members regarding coverage and working with the team to complete the billing cycle for clients.


A key attribute to the success of this role is understanding benefits and being able to effectively communicate the information both in writing and verbally. Strong customer service skills are required. This role focuses on data maintenance of employee records, including employee and dependent information.


Main Responsibilities

Client service point of contact

  • Assist callers with plan inquiries and/or claims issues
  • Redirect calls that should go to Carrier Claims Office
  • Redirect calls that require an Administrator, if necessary


Process the following employee changes:

  • Address Changes
  • Order/Issue - New Drug Card/Temporary card
  • Answer questions regarding dependents
  • Prepare folders for administrators


Client Service – Online portal support

  • Assist callers with inquiries about online enrollment portal
  • Help with log in and password inquires


Peer Review / Auditing / Recordkeeping

  • Assist team with monthly bill checking
  • Audit checks on weekly payroll reports
  • Manage incoming forms and pending files


Other duties as assigned


Qualification Competencies

  • Strength in application of computer skills essential; including Word, Excel, PowerPoint and Outlook
  • Excellent customer service skills
  • Strong written and grammar skills
  • Requires an excellent command of the English language
  • Attention to detail; proof reading abilities and mathematical aptitude required
  • Bilingual, French and English an asset
  • Demonstrated ability to coordinate a high level of activity – good at multitasking
  • Must have good organizational skills
  • Displays flexibility and adaptation, positive skills in a constantly changing environment
  • Possesses a positive attitude and works well as a member of a team
  • Able to communicate effectively with others
  • Excellent problem solving and conflict resolution skills
  • Excellent organizational and time management skills
  • A self-starter who shows appropriate level of initiative and creativity
  • Works proactively
  • Strength in application of computer skills essential; including Word, Excel, PowerPoint and Outlook


Interview Process

We appreciate you taking the time to apply for a role within our organization. Should you be selected for the interview process, here is what you can expect:


Step 1: Telephone pre-screen interview

Someone from our hiring team may connect to have a conversation about your interest and experience in the role you applied for. After that conversation it will be determined if you will move on to the next round of interviews.


Step 2: In person Interview




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