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Director of Commercial Claims
1 month ago
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
We are seeking a full time Director of Commercial Claims for our London, Waterloo and Ottawa Region. The successful candidate will be part of the Ontario Region Claims Team, reporting to the VP Claims, Ontario, leading the Claims Team in London to provide Gallagher clients with outstanding claims service and advocacy, maintaining and exceeding the service standards of the Gallagher Claims division. Your encouraging outlook and integrity are prerequisites to work with our diverse team.
Work Environment: Hybrid (Agile) – We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.
How you'll make an impact
- Leadership and Mentorship of Claims Specialists, Advocates and Associates
- Discuss and review of large Commercial Insurance clients’ new claims with analysis of policy wordings
- Provide Claims counselling as required to insureds in a professional and conscientious manner
- Advocate on large or complex client claims, as necessary, on client’s behalf with insurers
- Support Claim Advocates in review of policy coverages, wordings and advocacy
- Lead client meetings collaborating with Client Solutions Team
- Foster relationships with Gallagher insurers’ Claims Management Teams, Large Loss Adjusters and Independent Adjusters
- Develop partnerships with Key Service Providers including Restoration Companies, Auto Appraisers, Accounting Firms and Law Firms
- Maintain, coordinate and update client files using Broker Management System and filing software
- Connect with adjusters and insureds with respect to open claims
- Liaise between insured and insurance carrier during settlement negotiations when required
- Attend company sponsored seminars and educational activities needed to maintain product knowledge and expertise, and participate in projects at management’s request
About you
- RIBO license or ability to acquire upon commencing role is required
- Claims Adjusting Experience or Commercial Broker including Claims Advocacy Experience required
- Expertise in non-profit, program or manufacturing claims an asset
- Team Management and/or Leadership Experience an asset
- CAIB, CIP or CRM designations an asset
- Comprehensive and effective verbal/written communication skills
- Excellent time management and organization skills
- High attention to detail and accuracy
- Ability to multi-task between a variety of tasks, projects, and deadlines
- Proficient in Microsoft Office products
- Experience with Broker Management or electronic filing software an asset #LI-SS1 #LI-HYBRID
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Flexible medical & dental coverage to meet your household's needs
- Life, Dependent Life and AD & D Insurance options
- Retirement savings including RRSP including a company match, TFSA, pension and more
- Employee Stock Purchase Plan
Other benefits include:
- Educational expense reimbursement
- Employee assistance programs
- Discounted gym membership (GoodLife Fitness)
- Opportunity for flexible work arrangements
- Paid sick days & personal days
- Paid Time Off to Volunteer
- Employee education recognition program
- Employee referral bonus program
- LifeWorks Employee Assistance Program
- Matching Gift Program
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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