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Commercial Lines Technical Service Rep | London ON

2 months ago

London Ontario KZ, Middlesex, Canada Ai Insurance Organization Inc. Full time

Job Description

Ai Insurance Organization

Ai Insurance Organization is an award-winning insurance brokerage located in Oakville, Ontario. Our purpose is to meet the evolving needs of all our stakeholders (clients, teammates, insurance partners, suppliers, communities, and society as a whole) and create superior value by disrupting and creating new market segments for both industry and consumer. We are seeking a creative and driven Commercial Lines Technical Service Representative (TSR) to join our growing service team. This is a full time, remote working role under a 9 month contract (with consideration of permanent employment at the completion of the term).

Job Purpose

Reporting to the Director of Operations, the successful candidate will communicate effectively and regularly with producers, clients, and underwriters to process, amend and maintain Commercial Lines policies. The Commercial Lines TSR works with internal teams, insurance markets, and vendors to manage the policy lifecycle of new and existing clients; entering data and helping 'raise the bar' on service.

Successful Behaviours

  1. A positive attitude.
  2. A proven track record of exceptional interpersonal interactions and customer service.
  3. Strong work ethic and attention to detail.
  4. A professional and pleasant telephone manner.
  5. An Independent / self-starter.
  6. Strong written and oral communication skills.
  7. Ability to organize and prioritize work effectively.
  8. Work collaboratively as part of a team.
  9. Dependable.
  10. Deadline driven.

Technical Skills

  1. Ability to build strong relationships with clients, underwriters and internal teammates.
  2. Comprehensive knowledge of commercial insurance products, applications, coverages, and limits; relative to insurance carrier appetite.
  3. Ability to identify gaps in coverages.
  4. Proficiency with customer relationship management systems (CRM).
  5. Experience with broker management systems (BMS) - Vertafore SIGxp preferred.
  6. Proficiency with insurance vendor and carrier portals is also an asset.
  7. Financial and accounting literacy.
  8. Knowledge of MS Word, Excel.

Key Result Areas / Essential Functions Responsibilities

  1. Managing policy life cycles for new and existing clients, including new business submissions, renewals, re-marketing and endorsements.
  2. Processing insurance-related reports and contracts such as property valuations and premium financing agreements.
  3. Being the first point of contact for customers in servicing their insurance needs.
  4. Assisting producers in the completion of comprehensive submissions for quoting.
  5. Reviewing quotations, subjectivities, and policies for accuracy.
  6. Administering internal standard operating procedures (SOPs) and underwriting guidelines.
  7. Timely processing of endorsements and certificate of insurance (COI) requests.
  8. Working effectively with team members and colleagues to accomplish team and organizational goals.
  9. Taking actions that respect the needs and contributions of others.

Qualifications / Experience

  1. RIBO licensed, in good standing with required continuing education (CE) hours.
  2. Minimum 1 year of commercial insurance experience.
  3. CIP, CAIB and CRM designations and/or relative courses are considered an asset.
  4. Personal lines experience is considered an asset.
  5. Post-secondary education is considered an asset.
  6. Ideal candidate is located in London, ON - hybrid role.

Remuneration

  1. Hourly, dependent on experience.
  2. Continuing education support and the opportunity to learn from industry leaders.

The Ai Insurance Organization Inc. is committed to providing accommodations and achieving a barrier-free workplace for individuals with disabilities. Should you require an accommodation to participate in our recruitment process, we will support you by considering your individual accessibility needs.

We thank you as an insurance professional for your submission. We will be in contact with those advancing in this Commercial Lines TSR recruitment process.

Job Type: Temporary/Contract

Salary: $25-30 per hour

Flexible Language Requirement

  1. French not required.

Schedule

  1. 7 hour shift
  2. Monday to Friday

Experience

  1. Commercial Insurance: 1 year (required)

Licence/Certification

  1. RIBO Licence (required)
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