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Automotive Body Shop Service Representative
3 months ago
Jim Pattison Collision & Glass, 1687 Dugald Road, Winnipeg, Manitoba, Canada Req #1295
Tuesday, August 13, 2024
If you thrive in a fast-paced environment where every day brings new challenges, we want you to be part of our dynamic team at Jim Pattison Collision and Glass as a Automotive Body Shop Service Representative
- Competitive wages.
- Unlimited opportunities for career advancement and skill development.
- Modern facilities and resources.
- Training provided by in-house experts.
- Exclusive access to vendor promotions, offers, and purchase programs.
- Recognition and rewards initiatives.
- Amazing colleagues, great working environment, and a team building culture
A day in the life…
Acting as the body shop's front-line customer relations and service sales representative, the Customer Service Representative's primary responsibility is to provide exceptional customer experience while providing all components of administrative support to the repair facility team. The CSR plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members.
Tasks include but are not limited to the following:
- Manage scheduling and related communications with customers, internal and external stakeholders related to repair estimates and estimate appointments.
- Understand insurance programs, policies, and procedures and confirm and document all required authorization for repair, complete incident report documentation, and update customer information as applicable.
- Handle minor customer complaints and/or misunderstandings tactfully, promptly, and with genuine concern for the customer's problem.
What we look for…
- High school diploma or equivalent required.
- Body shop experience is an asset.
- Previous experience in customer service or call center environment, preferably in the automotive industry.
- Strong communication skills, both verbal and written.
- Excellent interpersonal skills and ability to build rapport with customers.
We appreciate the interest of all applicants in this exciting opportunity. However, only those selected for an interview will be contacted directly.
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