Body Shop Operations Coordinator

1 day ago

Winnipeg, Manitoba, Canada Capital Automotive Group Full time
Body Shop Administrator - Capital Automotive Group

We are seeking a highly organized and detail-oriented Body Shop Administrator to join our team at Capital Automotive Group. As a key member of our body shop team, you will be responsible for ensuring seamless customer experiences and efficient repair processes.

Key Responsibilities:

  • Conduct thorough inspections of repaired vehicles to guarantee compliance with our quality standards
  • Collaborate with technicians, repair planners, and customer service representatives to address and resolve customer quality concerns promptly
  • Exceed customer expectations by delivering vehicles in exceptional condition, meeting or exceeding our quality standards
  • Manage parts ordering and inventory to prevent shortages and maintain optimal stock levels
  • Perform comprehensive assessments of damaged vehicles, documenting and recommending repairs based on inspection results
  • Act as the primary point of contact between customers, insurance companies, and repair teams, ensuring effective communication and resolution
  • Schedule repair projects efficiently to optimize shop productivity and adherence to deadlines
  • Monitor repair progress, adjusting workflows to address any delays or issues directly
  • Work across departments to improve operational efficiency and resource allocation
  • Ensure accuracy and completeness of all repair documentation and customer records
  • Provide exceptional customer service, including greeting customers, scheduling appointments, and communicating repair details and expectations
  • Offer guidance to customers on vehicle maintenance and care, aligning with manufacturer specifications
  • Clearly explain any additional repair needs, costs, and time considerations to customers
  • Ensure repair orders are clear and comprehensive for all parties involved

What We Offer:

  • A supportive and inclusive work environment
  • A competitive wage plan and comprehensive benefits package
  • Opportunities for advancement throughout the Capital Automotive Group
  • A variety of family-oriented programs, including prescription, dental, and life insurance, as well as short and long-term disability coverage
  • Group RRSP options and regular family-friendly social events
  • Employee and Family Assistance Program

Requirements:

  • Experience working in a body shop or other automotive shop environment is an asset
  • Strong organizational skills with the ability to prioritize tasks effectively
  • Attention to detail and a commitment to maintaining cleanliness and orderliness
  • Ability to work independently with minimal supervision
  • Strong work ethic and a proactive attitude
  • Good communication skills and the ability to work well in a team environment

We are committed to providing an inclusive workplace where all individuals have the opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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