Product Specialist

4 weeks ago

Toronto Ontario, Ontario, Canada BuildOps Full time

About the job:


At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?


As a Product Specialist, you will join the Product Team within BuildOps and be the expert on the Accounts Receivables and Accounts Payable modules of our Saas product, which includes integrations with popular accounting systems / ERPs. Your deep product knowledge and keen market insights will drive product adoption, lead successful implementations, and troubleshoot customer issues among our enterprise clients. You will collaborate closely with sales, customer success, implementation managers, and product development teams to ensure our accounting functionality and integrations exceed customer expectations.


High performers in this Product Specialist role within BuildOps can potentially lead to a Product Manager role within the Product Team. This team is responsible for designing and working closely with Engineering to build out BuildOps’ core product offering.


Responsibilities:

  • Develop and maintain comprehensive product knowledge of our Accounts Receivable and Accounts Payable product modules and our integration with accounting software.
  • Support the sales, customer success, and implementation teams with expert product demos, presentations, and troubleshooting for product-related inquiries.
  • Create and deliver training materials for both internal teams and customers.
  • Gather and analyze customer feedback to inform product development.
  • Monitor market trends and competitor activity to recommend product enhancements.
  • Collaborate with marketing to develop product positioning and messaging.
  • Assist in the creation of product roadmaps and strategy.
  • Participate in product launches and go-to-market strategies.
  • Serve as a liaison between the product team and other departments to ensure product alignment with company goals.


Qualifications:

  • You are familiar with 2 or more of the following accounting systems: QuickBooks, NetSuite, Sage (100, 300, Intacct), Vista, Spectrum
  • 3+ years of experience as a product specialist within a SaaS environment.
  • 3+ years as an Accountant, Business Analyst, or Implementation Consultant within a corporation, consulting firm, or value added reseller.
  • Bachelor’s degree in Business, Accounting, Computer Science, or related field.
  • Strong understanding of Accounting
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to translate complex technical information into user-friendly language.
  • Proven track record of working with cross-functional teams.
  • Analytical mindset with the ability to interpret data and market research.
  • Customer-focused approach with a passion for delivering exceptional service.


Bonus:

  • You have experience in and around the speciality contractor or construction world
  • You have experience with MySQL and API integrations
  • You have experience at a high growth vertical SAAS startup
  • Familiarity (ideally expertise) with Salesforce, JIRA, Slack, Confluence


What we offer:

  • Competitive salary and stock options
  • A comprehensive benefits package
  • Flexible paid time off
  • Flexible and hybrid work schedules (this particular role can be 100% remote)
  • Company events like BBQs and team-building activities, both in-person and virtual
  • Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success)
  • The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers



About BuildOps

BuildOps is a fast-paced, high-growth startup, committed to transforming a $30-billion industry through our all-in-one platform. Leveraging the latest technology, we’re taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business.


Our co-founders have over a decade of experience in both construction and SaaS technology, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful startup exits, including a $1.2 billion acquisition.


BuildOps has raised multiple rounds of funding from some of the largest and most reputable Venture Capital firms, including Founders Fund, Fika Ventures, and Greenspring Associates.


Forbes Magazine

“BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience. Rather than focusing on large projects, or catering to owners, they look to the needs of technician-heavy subcontracting firms working in the commercial space.”


TechCrunch

“The new financing will be used to support the company’s continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees.”


Crunchbase

In a statement, [former NFL superstar] Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America’s working class… “I just love the idea of making their lives far easier and better,” he said. With BuildOps, “you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more.”


Wall Street Journal [Paywall]

BuildOps, the Santa Monica, California, startup that provides software for real estate subcontractors was seeded with $5.8 million in funding from investors including Fika Ventures, MetaProp VC, Global Founders Capital, CrossCut Ventures, TenOneTen, IGSB, 1984 Ventures, Liquid 2 Ventures and Ground Up Ventures.

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