Customs Release Agent

1 month ago

Edmonton Alberta, Edmonton region, Canada Kintetsu World Express Full time

LOOKING FOR AN AMAZING CAREER OPPORTUNITY?


WITH CANADA’S FASTEST GROWING 3PL SERVICE PROVIDER, THERE’S NO LIMIT TO WHERE YOU CAN GO


Many of our most successful managers joined KWE in entry level or associate positions and with hard work, determination, and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, KWE can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today


KWE IS CURRENTLY HIRING FOR A CUSTOMS RELEASE AGENT


KWE is currently looking for a Customs Release Agent who is focused on delivering a world class customer service experience to our valued customers. As a member of our team, you will be responsible for smooth transactions by using KWE’s vast worldwide network for a designated client base. Our collaborative and diverse approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made KWE the envy of our competitors.

WHY KWE?


  • On-going training and development to ensure your success.
  • A fast-paced, dynamic, and fun environment with a great team.
  • A generous bonus program linked to company & individual success.
  • Competitive and equitable compensation packages.
  • Dental, Medical, vision, Life, dependent life, and critical illness insurance.
  • Employee Assistance Program.
  • Paid time off benefits.
  • Defined Contribution Pension plan after 2 years with company contribution of 3 percent.
  • Immediate RRSP eligibility.


REQUIREMENTS


  • Previous customs experience in related field or equivalent; two to four years related experience and/or training; or equivalent combination of education and experience.
  • Ability to create, read and comprehend instructions, short correspondence, and memos.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.


DETAILS OF THE JOB


  • Provide related customs service to clients and carriers, including tracing/tracking shipments, verifying charges, issuing cheque requests.
  • Responsible for imaging/scanning files through the DM Document Management tool and moving files to appropriate folder.
  • Process shipments using SWI Single Window Initiative with all applicable PGA’s – Government Agencies while using existing client HS code database.
  • Ensure that all miscellaneous charges are protected on entry for client billing to include but not limited to terminal fee, storage, dock delivery etc.
  • Understand how to perform a credit release request during regular houses and afterhours.
  • Ensure all paperwork has the information to process for customs clearance and if require reach out to clients/carriers/vendors for any missing info.
  • Ensure clients and carriers are updated with any processing delays. Inform Sr. Customs Specialist of any issues or delays so they can further action if required.
  • Responsible for making sure all correspondence including client communication emails is imaged using SSD Solid State Drive technology to the entry file.
  • Participate in team efforts to achieve departmental and company goals and provide input in the effective operation of the customs department.
  • Provide back up administrative support to reception to answer telephone calls.
  • Promote effective communication and cooperation by promoting harmonious relations.
  • Answer all emails after regular business hours and ensure all are actioned appropriately.
  • Must be able to work independently and meet daily targets.
  • Promote a safe working environment by complying with all safety policies, practices and procedures.
  • Report all unsafe activities to management and/or human resources.
  • Provide support, back up relief and training to Moncton customs office and other area offices if needed during vacations and unexplained absences, etc.
  • Perform all other job related / consulting duties as assigned by management.

ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW

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