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Assistant Service Manager
3 months ago
Leavitt Machinery is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years.
Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated and expanding network of businesses, including over 60+ branches and 1400+ employees across Canada and the USA. Venturis Capital strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry.
In addition to our expanding dealership network, the Venturis portfolio includes complementary companies providing financing, freight and logistics, parts manufacturing, industrial parts supply, component rebuilding, training solutions, and marketing.
With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.
The Opportunity
Leavitt Machinery is looking for an Assistant Service Manager to join our team in Calgary, AB. As the Assistant Service Manager, you will be responsible for assisting the Service Manager with the overall management and performance of the local Service Department.
Essential Duties & Responsibilities
As the Assistant Service Manager your key responsibilities will include:
- Assist the Service Manager in managing the performance and development of the Service Department staff
- Work closely with the Human Resources department on labour-related or sensitive personnel issues
- Contribute to continuous improvement by leading or supporting LEAN initiatives, improving the overall efficiency of the department
- Proactively manage the Service fleet as it relates to vehicle purchases, replacements, repairs, and maintenance
- Conduct weekly toolbox meetings with the local Parts and Service team
- Work in partnership with our other Internal Business Units to develop and grow key customer accounts while generating new business and revenue streams
- Actively address customer service issues and/or customer disputes
- Closely manage Key Performance Indicators that relate to the Service Department
- Strategically analyze the financial statements, utilizing them as a tool to drive the profitability of the department
- Advocate and drive compliance on all corporate safety initiatives, policies, and programs
- Additional duties may be assigned based on local and departmental needs
Required Skills & Qualifications
The ideal candidate will possess the following skills, knowledge, and competencies:
- Post-secondary education in Sales, Business, Management or a related discipline is considered an asset
- Mechanical knowledge of heavy machinery or materials handling is considered an asset
- Proven leadership and prior management experience required (minimum five years of experience in a supervisory role)
- Strong computer skills using Microsoft Office (Excel, Word, and Outlook)
- Superior skills in organization and planning
- Interpersonal skills with the proven ability to communicate with individuals at all levels of the organization
- Experience with Lean Six Sigma considered an asset
- Adept at multitasking and coping with conflicting priorities
- Confident self-starter and team player
Benefits & Perks
Leavitt Machinery Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:
- Company paid medical health care plan for you and your dependents
- Extended health plan – 100% employer paid
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance – 100% employer paid
- Sick leave plan – 100% employer paid
- Employee assistance programs
- RRSP matching
- Wellness days
- Ongoing professional development opportunities
- Company vehicle provided
The base pay range for this role is: $102,000 to $128,000 per year.
This is an onsite role based in Calgary, AB.
Leavitt Machinery & Venturis would like to thank all applicants for their interest, however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.
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