Food and Beverage Operations Manager

4 weeks ago

BC, Canada JRoss Recruiters Full time

Manages the food & beverage operations and ensures established SPG Standards of Service are executed professionally and consistently.

Takes note of opportunities to improve processes and remove barriers that weaken the guest experience.

Oversees the guest resolution using established SPG Standards of Service.

Conducts monthly inventories and maintains restaurant expenses in line with the budget.

Interacts with guests throughout the duration of their dining experience with a focus on delivering an elevated experience.

Drives customer loyalty by building individual connections with guests.

Acts as an ambassador of the Hotel & Sun Peaks with the ability to promote internal and external events.

Solicits feedback from the F&B team and guests to identify ongoing improvement opportunities.

Owns the departmental training of Bartenders, Servers, and Jr Servers on F&B operations.

Manages the F&B team, finding coaching opportunities throughout each day, ensuring continued growth and development for all team members, and documenting appropriately.

Receives feedback from the F&B Supervisors regarding Bartenders, Servers, and Jr Servers and opportunities for growth or performance management needs.

Conducts employee performance reviews and suggests team member advancement opportunities when aptitude & engagement present in entry-level positions.

Ensures team members have current knowledge of menu offerings and pricing.

Encourages and builds mutual trust, respect, and cooperation among Front of House and Back of House team members, ensuring team members are treated fairly and equitably.

Assists in emergencies, making prompt decisions in the best interest of the guest and the Hotel.

Requirements

Ideal Candidate:

  • 2-year minimum F&B experience, coupled with some progressive supervisory experience within a hotel setting.
  • Serving it Right certification.
  • Food Safe certification.
  • Dedicated to working within a dynamic team that focuses on collaboration and guest experience.
  • Excellent food, spirit, and wine knowledge.
  • Proficiency with computer systems required, such as Micros POS.
  • Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs.
  • Ability to motivate and support a team in a multi-tasked environment.
  • Effective communication skills, both written and verbal, as well as excellent problem-solving abilities.
  • Excellent organization, attention to detail, and time management skills with the ability to multi-task.
  • Leadership skills with the ability to coach, redirect, and motivate team members in a fast-paced environment.
  • Ability to lift, carry, or push up to 50lbs.
Corporate Culture

They value innovation and development that contribute to business success and personal growth. They also know you have a life outside of work and encourage work-life balance, including reaping the benefits of living in a resort and the mountain’s summer and winter activities.

  • Full access passes to hotel and resort amenities.
  • Three weeks of paid vacation.
  • Dining discounts within our hotel & resort outlets.
  • Benefits plan and additional wellness components, including Health Spending Account and EFAP.
  • Eligibility for our ‘Pay for Performance’ incentive bonus program (after the qualifying period), awarded to top performers.
  • Participation in the RRSP and matching DPSP programs.
  • Retail discounts in owned outlets.
  • Reciprocal programs with partnering hotels.
  • Friends and family hotel rates.
  • Continued professional growth and development opportunities.

They are an equal opportunity employer and encourage applications from all qualified individuals. Every year they welcome guests and employees to the resort from a wide variety of backgrounds, and they are committed to building and sustaining a diverse and inclusive workforce.

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