Project Manager
1 day ago
Job Description: Bilingual Project Manager (CCaaS)
Location: Montreal, QC (Hybrid – On-site once a week)
About Us:
Join Connex, a leading technology solutions provider with expertise in Managed Services, Contact Center Solutions, and Professional Services. We collaborate with diverse clients across telecommunications, banking, and insurance industries to deliver innovative and impactful solutions. Our growing team is committed to fostering collaboration, creativity, and excellence in every project.
Position Overview:
We are seeking a Bilingual Project Manager to lead and deliver complex Contact Center as a Service (CCaaS) projects using Genesys Cloud. The ideal candidate will bring 5-7 years of experience in project management, a passion for building strong business relationships, and a consultative approach to optimizing team projects for successful delivery.
Responsibilities:
Project Planning and Execution (30%)
- Develop detailed project plans, including timelines, budgets, and resource allocation, ensuring alignment with client requirements.
- Lead end-to-end delivery of Genesys Cloud CCaaS projects, ensuring milestones are met on schedule and within scope.
Team Collaboration and Stakeholder Management (25%)
- Build and nurture strong relationships with internal teams and external stakeholders, prioritizing open and effective communication.
- Act as the primary point of contact for clients, ensuring their needs are understood and addressed proactively.
Problem-Solving and Risk Management (20%)
- Identify potential risks and implement mitigation strategies to ensure seamless project execution.
- Apply strategic problem-solving skills to address challenges and deliver successful outcomes.
Optimization and Process Improvement (15%)
- Adopt a consultative approach to explore and implement new methods to enhance team productivity and project efficiency.
- Facilitate lessons learned sessions to continually improve project delivery practices.
Reporting and Documentation (10%)
- Maintain detailed project documentation, including status reports and updates for stakeholders.
- Monitor and report on project performance metrics to ensure alignment with organizational goals.
Qualifications:
- Experience: 5-7 years of project management experience, preferably in CCaaS or Genesys Cloud environments.
- Skills: Strong planning, communication, and problem-solving skills, with a proactive and consultative mindset.
- Industry Knowledge: Familiarity with telecommunications, banking, or insurance sectors is a plus.
- Languages: Fluent in English and French (written and spoken).
- Education: Bachelor’s degree in Business Administration, Project Management, or a related field. PMP certification is an asset.
- Work Style: Flexible and available to work on-site in Montreal once a week on an as-needed basis.
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