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Systems Reliability Analyst
3 months ago
Requisition ID: 199945
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
We are looking for a Systems Reliability Analyst (SRA) to join our Payment Core Banking & Engineering Service Reliability (SRO) Team. The ideal candidate is passionate about data & service reliability in a very complex and demanding environment. We are looking for someone who has a keen interest in application monitoring, finding root causes of incidents and has a strong customer-focused mindset which will thrive in a fast-moving environment. As a member of this highly talented and interactive team, you will have the opportunity to grow and learn from experts in this technology space.
The role combines software and systems engineering to ensure applications and infrastructure are stable and performing optimally. The System Reliability Analyst ensures critical technology services maintain reliability and uptime appropriate to client’s needs while keeping an ever-watchful eye on identifying stability and performance concerns. The System Reliability Analyst mindset uses engineering principles to constantly find ways to improve applications, systems, and services. Working in a dynamic agile environment intellectual curiosity, problem solving, collaboration, valuing diversity and openness is key to success. As with many IT services, there is an expectation of availability off hours for production system impacting incidents or troubleshooting activities.
Is this role right for you? In this role you will:
- Contribute to in-depth data analysis to gauge service trends and drive improvements to production systems.
- Work closely with SREs, Development and operations teams to assist troubleshooting of our most severe incidents – contributing to communication, driving problem-solving (e.g., log analysis, non-invasive tests) and debugging with best practice techniques.
- Support Sr Manager and Director in proactive communication of reliability, stability and efficiency results (based on Service Level Objectives), service health (via dashboards) key reliability risks and issues to senior business and technology stakeholders.
- Support and handle production incident escalations during business and off hours.
- Participate in Root Cause Analysis for systems that are in scope to identify gaps and drive implementation of improvements.
- When required, lead the investigation for production issues and assist in coming up with solutions that follow sound software engineering and security principles defined by the organization.
- Interface with Scotiabank infrastructure and engineering teams to address improvement of stability and resiliency for production applications.
- Ability to use tools such as Dynatrace to build service trending models and help create service level objective standards for mission critical applications.
- Collaborate with other teams for the consultation, design, implementation and management of monitoring tools, dashboards and reports.
- Analyze metrics, identify trends and execute processes and strategies to address any risks to reliability.
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
- Minimum of 5 years experience supporting technology in an operational role.
- Minimum of 5 years of experience working with enterprise delivery methodologies such as ITIL, Agile and Waterfall.
- You have expert knowledge of incident & problem management methods and methodologies in a production environment and using platforms such as ServiceNow to manage incidents and problems.
- Ability to analyze and present data using a variety of tools and techniques in the areas of business analysis and business intelligence principles to create executive dashboards and reports (e.g.: Power BI, Excel, PowerPoint etc.).
- Experience with operational monitoring & performance management tools such as Dynatrace, Aternity, ARMS, Tivoli and other similar technologies.
- Experience with Splunk, eVIEW or other software for searching, monitoring, and examining machine-generated Big Data.
- Knowledge and understanding of SRE Service Level Objectives Google best practices.
- Collaborate with other teams for the consultation, design, implementation and management of monitoring tools, dashboards & reports.
- Create and implement knowledge documents, focusing on usability, content verification and accuracy.
- Professional designation would be an asset in ITIL, Scrum and/or Six Sigma.
- Must possess excellent verbal and written communication skills, as well as strong problem-solving skills coupled with the ability to collaborate with development teams and Business partners.
What's in it for you?
- Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
- Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
- Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
- Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
- Community Engagement - We offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more
Work arrangements: Hybrid
#LI-Hybrid
Location(s): Canada : Ontario : Toronto
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