Vice President of Maintenance

1 day ago

Cambridge Ontario, Waterloo region, Canada Challenger Motor Freight Inc Full time

Purpose of Position:

The Vice President, Maintenance is responsible for strategically overseeing and optimizing the cost and effectiveness of Challenger’s five shop locations and one TLS facility. This role ensures maintenance activities align with organizational goals, prioritizing resource allocation and spending. A key focus of this position is to develop the maintenance leadership team, drive operational efficiencies, and leverage retail maintenance experience to generate revenue and enhance customer satisfaction.


Key Accountabilities:


Maintenance KPI Objectives

  • Lead and manage all maintenance key performance indicators while overseeing the day-to-day operations of Challenger’s five maintenance facilities (Cambridge, London, Saint-Rémi, Abbotsford) and one TLS maintenance facility (Windsor), ensuring efficient resolution of operational issues.
  • Direct priorities to the maintenance leadership to ensure 95% of Challenger’s Tractor Trailer fleet is available for dispatch 24/7.
  • Drive revenue growth through retail maintenance operations and Owner Operator maintenance services.
  • Maximize warranty recovery opportunities from all OEM suppliers.
  • Act as the primary resource on truck and trailer specifications, leading procurement cycles via the RFP process to meet business needs.
  • Ensure all facilities operate safely and efficiently, with a focus on cost reduction without compromising fleet performance.
  • Deliver exceptional customer service through the maintenance department, ensuring internal and external stakeholders’ needs are met.
  • Build and manage a fiscally responsible annual operating budget and oversee the department's profit and loss (P&L), supporting strategic business planning and ensuring operational success.
  • Maintain vendor relationships for asset purchases, disposals, used equipment sales, and lease returns.


Departmental Operation / Processes

  • Consults with Maintenance leaders and Senior Leadership to ensure best practices are aligned with Company’s goals / visions; provides guidance to People Leaders on maintenance functions, issues, and projects.
  • Oversees Maintenance department, sets SMART goals and objectives, monitoring progress, and ensuring clear documentation of processes for seamless transitions and resource allocation.
  • Acts as a strategic business partner across all maintenance terminals; partners with these individuals to identify and implement maintenance best practices and efficiencies.
  • Manages and coaches the maintenance leadership team, promoting problem-solving, relationship-building, and team motivation to achieve departmental objectives.
  • Ensures that all processes have been accurately documented to allow for smoother transitions and resource allocation.
  • Ensure that the Maintenance leadership team is properly trained to perform duties and monitor progress.
  • Problem solve and provide solutions to refine and improve on departmental goals and procedures.


Various

  • Promote and enforce a strong health and safety culture within the maintenance department, ensuring adherence to policies and procedures.
  • Lead the implementation and sustainability of the 5S program to improve department organization and cleanliness.
  • Collaborate with internal and external customers to deliver solution-driven resolutions for maintenance-related challenges.
  • Engage with local high schools and post-secondary institutions to promote transportation careers, focusing on trades like Truck and Coach Technician (310T), Truck Trailer Service Technician (310J), and Parts Technician (240P).
  • Represent Challenger at industry meetings and associations to stay informed and influence the industry landscape.
  • Performs other duties as required


Qualifications:

  • Minimum 7-10 years of experience in maintenance leadership roles, with at least 5 years at the senior management or VP level in the transportation or retail maintenance industry.
  • Post-secondary degree and /or coursework in Business Administration or Commerce is preferred. Equivalent experience may also be considered.
  • Experience in a maintenance/retail shop environment.
  • Licensed Mechanic with 310T or 310J Red Seal Certification is an asset.


Supervision:

This position reports to the President and CEO. The immediate supervisor and/or department leader periodically checks assignments for progress. This position has authority over other members of the team and has nine direct reports.

  • Maintenance Manager (4)
  • Shop & Toyota Maintenance Team Lead
  • Service & Warranty Advisor
  • Preventative Maintenance Scheduler
  • Shop Administrator (1)


Decision Making and Judgment:

Subject to functional policies and goals, and to managerial direction of a general nature, the incumbent is free to determine the general results. It is up to the incumbent to draw on available resources to accomplish the end result.

Problems are varied, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, and general precedents and practices.


Working Conditions:

This position will be working in a shop and office environment (in-person), using typical office equipment. This position requires occasional travel to other Challenger locations.

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