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Management Consultant

3 months ago

Old Toronto Ontario, CA City of Toronto Full time

Job Type & Duration: Full-time, Temporary (24-month) Vacancy

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 01-Aug-2024 to 16-Aug-2024

The City of Toronto is the fourth largest city in North America and the fourth largest government in Canada, with a highly diverse and multicultural population. Consistently ranked one of the world’s most livable cities, Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine.

In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City Divisions, agencies, boards, and corporations to deliver client centric business solutions and secure, reliable IT infrastructure.

As a client-driven Management Consultant, you’ll be expected to support a portfolio of diverse City programs and initiatives to achieve strategic objectives and compliance requirements, implement detailed plans and recommend policies and procedures to improve Division performance, technology delivery and public interest outcomes.

Reporting to Portfolio Manager, Strategic Enablement, you will engage in solution analysis, formulation, as well as advising managers and teams on programs and services at both strategic and operational levels. You will provide innovative, resourceful solutions and identify approaches, concepts, and methods of analyzing complex priorities.

You will provide hands-on expertise in the areas of: Solution Implementation:
  • Leverage knowledge of business systems technologies to provide leadership in the identification and evaluation of technology options for business areas.
  • Analytical and problem-solving skills to assess business priorities and needs of business areas.
  • Evaluate business and technical design alternatives.
  • Propose cost-effective solutions that improve program/service delivery.
  • Establish use cases and traceability matrices based on requirements.
  • Build metrics and reporting in support of CMO and FMO KPIs.
  • Lead discussions with the development team and other delivery partners to translate business requirements into system requirements.
  • Create project reports, presentations, business cases, and systems documentation as required.
  • Deliver presentations to development teams and client audiences as required.
  • Develop ongoing positive working relationships within Technology Services, as well as with client and partner Divisions.
  • Foster collaboration and service excellence in cross-functional teams, and act as a trusted advisor to senior leadership across the organization.
Culture and Team Leadership:
  • Cultivate a sense of unity where each member understands their purpose and impact with a focus on excellent customer service and experience.
  • Build high performance and resiliency through trust, transparency, and respect.
  • Encourage creativity and innovation by welcoming diverse perspectives, promoting healthy debate, and questioning the status quo.
  • Respect others’ ideas and create a sense of independence and ownership.
What you bring to the role:
  • Extensive experience as a Senior Technical Product Owner / Senior Technical Business Analyst of enterprise-wide deliveries with a customer-first approach.
  • Extensive experience in Agile delivery, with successful large-scale rollouts of Microsoft SaaS solution.
  • Solid understanding of enterprise IT delivery, cybersecurity principles, with experience in integrating cloud-based solutions.
  • Focus on Customer Experience, and Usability at the center of all solutions.
  • Exceptional change management skills, including the ability to create concise & clear user guides.
  • Commitment to business requirement/backlog upkeep and grooming.
  • Agile certifications are an asset.

Note To Current City of Toronto Employees: City of Toronto employees are eligible to apply for the posted job opportunity, but cannot hold two different jobs.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.

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