Manager Front End

1 month ago

Halifax Nova Scotia BB, Nova Scotia, Canada Jace Holdings Ltd. Full time

Sobeys Queen Street is looking to hire a new Front End Manager. We are looking for a candidate who is reliable, has flexible availability, above average time management skills, adaptability, and experience with cash handling, as well as general computer skills and knowledge of Microsoft Office.

The Front End Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfill customer needs, and actively contribute to an environment of employee and customer engagement. They are fiscally responsible for the operation of the department and will manage budgets, labour costs, inventory control, product presentation, and merchandising while adhering to all protocols, procedures, policies, and other programs and initiatives.

Here’s where you’ll be focusing:
  • Create a coaching and development culture for all store employees that embraces a passion for food
  • Demonstrate outstanding leadership while serving as a role model
  • Manage direct reports including selection, orientation, training and development, performance management, succession planning, and compensation
  • Manage store operations and communicate requirements/changes to department employees as required

Customer Offering

  • Create a shopping experience that engages customers in a way that enhances loyalty, sales, and profit
  • Provide superior customer service to meet customer needs
  • Demonstrate exceptional product knowledge, including awareness of product changes, promotions, and seasonal trends
  • Order, receive, organize, rotate, merchandise, and present products and stock in accordance with company standards

Policy/Regulatory Adherence

  • Ensure all applicable company policies and procedures are communicated and adhered to by employees
  • Ensure that Occupational Health & Safety, Food Safety, and other regulatory requirements and procedures are implemented and maintained
  • Maintain a thorough understanding of all relevant company programs and attend training as required
  • Balance cash office according to company policies and procedures
  • Manage the department budget and ensure the department achieves all financial targets and maximizes sales and margins, including appropriate sales forecasting, variance analysis and correction, and labour cost control

Personal/Professional Development

  • Thorough understanding of all relevant company programs; attend training as required
  • Keeps abreast of local competitor activity, industry trends and makes recommendations on internal pricing, promotions, and product policies

Employee Engagement

  • Act as the employer of choice by actively supporting an environment of employee engagement
  • Initiate, support, participate and lead community and charitable events and activities.

Other Duties

  • Coordinate maintenance of department equipment and repairs
  • Provide feedback for continuous improvement
  • Maintain a clean and safe working environment as per Company requirements
  • Other duties as required
What you have to offer:
  • Minimum 18 months of retail store experience, front-end department experience preferred
  • High School Diploma
  • Full knowledge of total store and department operations
  • Experience reading and analyzing financial reports, and experience in developing and adhering to budgets
  • Proficiency in Microsoft Office Suite
  • Above average communication skills (oral and written)
  • Ability to work independently in a fast-paced environment
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