Senior Implementation Consultant

1 month ago

Old Toronto Ontario, CA Netomi Full time

At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.

Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.

Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks), and Greg Brockman (co-founder & President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast-growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.

Want to become a key part of the Generative AI revolution? We should talk.

We are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for


Responsibilities
  • Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers (CSM)
  • Participate in Discovery calls with customers and cross-functional teams
  • Partner with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design
  • Serve as architect on moderate to complex projects requiring integration with multiple products
  • Perform complex configuration and troubleshooting of Netomi’s solution(s)
  • Ensure Project/Process Documentation is on the centralized repository
  • Participate in reviews (as and when required) with the customers and provide guidance regarding best practices
  • Collaborate with different teams for effective troubleshooting of customer issues during deployment & post-deployment
  • Lead business discussions regarding Netomi’s value proposition at different levels of the customer organization
  • Strong on data analytics and providing insights to the customer
  • Focus on driving efficiency in project delivery through initiatives
  • Analyze customer health and create a plan to improve and optimize the performance of the AI Agent
Requirements
  • Overall Experience > 5-6 Years in Project Management preferably from a consulting organization
  • Should have spent at least 2 years in a SaaS-based organization conceptualizing and deploying the solution
  • Articulate and possess proficiency in client/stakeholder management
  • Strong communication skills both written and verbal
  • Ability to deliver under stressful conditions
  • Experience in the implementation of SaaS products is a must
  • Understand basics of SQL and relational databases
  • Strong tool experience with JSON, Datadog, Postman, API Integrations
  • Basic or moderate understanding of NLP
Additional Awesomeness:
  • Working knowledge of APIs and a fundamental understanding of Agent Desk platforms represented in Netomi’s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.)
  • Engineering background

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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