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Director, Business Analyst, GWAM Asia

3 months ago

Eastern Ontario Ontario, Canada Manulife Insurance Malaysia Full time
Director, Business Analyst, GWAM Asia

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business.

Working Arrangement

Hybrid

Job Description

The opportunity

Manulife Investment Management’s GWAM Asia Operations team covers all aspects of Wealth and Investment operations along with transformation initiatives to optimize and bring efficiencies. We support multiple lines of business within the Investment Division including Retail Wealth and Distribution, Products, Compliance, Portfolio Managers and Trading desks.

We are looking for a methodical and results-driven business analyst to help be a key member of our transformation journey. As a business analyst, you will be responsible for obtaining, analyzing, and documenting business requirements across multiple work streams under the Operations department.

As a business analyst, you will be exposed to a variety of differing challenges across multiple projects. The successful candidate will interact with business stakeholders, SMEs, IT developers and Product Owners to understand their challenges, work in collaboration with initiative team members to develop and deliver innovative solutions and take part in ongoing process/solution improvements. This is a role based in Hong Kong.


Role Responsibilities

  • Analyze business needs and problems to develop technology requirements and solutions to address needs of the business.
  • Participate in client and project meetings to understand the requirements, propose solutions, discover, and diagnose issues, and encourage stakeholder engagement.
  • Assist with system implementation work including:
    • Impact analysis of implementations at macro and micro levels.
    • Prepare business requirements documentation.
    • Systems Integration, E2E testing, and User Acceptance Testing (UAT).
  • Work effectively and collaboratively with all project teams, carefully managing expectations of internal stakeholders.
  • Act as a bridge between business stakeholders and developers to ensure correct technical requirements are documented.
  • Assist with Project Manager activities as required.
  • Exposed to Agile Project Methodology execution.
  • Assist with implementing transformational initiatives, business process change, process enhancements across the Asia region as well as across multiple business lines of retail wealth & distribution and investments.
  • Facilitate interdependencies across program streams.
  • Manage issues, risks and book of work for Operations.

The position reports to Head of Retail Operations.

Job Requirements

  • Preferred: Undergraduate degree holder (Bachelors) in Finance, Computer Science, Mathematics/Statistics, or equivalent.
  • 10+ years as Business Analyst (‘BA’) or BA adjacent role within Investment or Transfer agency operations.
  • Strong understanding and exposure of Transfer Agency Operations and Investment Operations.
  • Proven detail oriented with strong analytical skills.
  • Strong interpersonal, written and communication skills.
  • Ability to build stakeholder relationships.
  • Ability to work under pressure in a rapidly changing environment.
  • Ability to manage multiple tasks and meet assigned deadlines.
  • Ability to formulate work plans, and identify/raise key risks, issues, and dependencies.
  • Proactive with a positive “can do" attitude.
  • Exposure to JIRA and Confluence software.
  • Proficient at Excel, PowerPoint, and Visio.
  • Solid at both waterfall and agile methodologies.
  • Proven excellent analytical and problem-solving skills.
  • Strong business analysis skills to elicit, document and communicate technical requirements.
  • Good problem probing & listening skills.
  • Good sense of business workflow and exception handling.
  • Hands on Project Management experience would be a plus.
  • Experience working in a large transformation program would be a plus.
  • Experience performing complex stakeholder management would be a plus.
  • Strong verbal and written communication skills in English.
  • Communication skills in Cantonese and Mandarin would be a plus.

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment.

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