Inside Sales Representative

2 weeks ago

Oakville, Ontario, Canada Labtician Ophthalmics Inc. Full time

We are presently recruiting for an Inside Sales Representative. This is a full-time role.

About the Company:

Labtician Ophthalmics, Inc. is a solutions-focused provider of specialty medical devices and pharmaceutical products to the Canadian Eye Care community. With 60 plus years of history in Canada, Labtician Ophthalmics, Inc. continues its tradition of bringing emerging technologies and innovations to eye care professionals and their patients.

We are a well-respected, innovative player in our field and offer a progressive, family feeling work environment. Our corporate culture fosters innovation and customer collaboration. This role is 3 days in-office in Oakville.

Job Description:

The Inside Sales Representative (ISR) is responsible for contacting an existing client base to support the external sales force in selling our products and services. The ISR may also work with, and grow sales, at assigned accounts. More specifically, the efforts of the ISR will focus on expanding the product portfolio through the use of effective sales strategies and dialogue. Duties may include: selling in new or existing products, creating leads and increasing revenue to expand our presence within the account(s), cold calling customers that do not currently, or have not purchased from us in the past. The ISR would gather information and expand opportunities for assigned accounts or develop new accounts to drive sales and achieve the sales targets.

Sales Development:


• Execute business initiatives for priority products


• Follow-up on business opportunities from marketing campaigns and social media


• Maintain product and customer data, customer needs and insights utilizing our CRM platform


• Identify key decision makers and establish a plan to initiate contact, generate incremental business, then follow the plan


• Qualify new business opportunities (warm leads) by communicating with customers and prospects, driving the sale and relationship or pass the leads on to the local representative, as designated for the account


• Maintain strong customer relationship and data, continuously tracking prospects throughout the sales process within CRM


• Respond to customer inquiries or prospect responses to a marketing outreach


• Build rapport with prospects/customers via phone or online in order to deepen relationship leading to sales


• Communicate the Labtician value proposition and make product/services recommendations


• Can identify sales opportunities and close sales to achieve sales targets

Qualifications:


• Must have a university science degree


• Has inside sales/sales experience or a sales-driven mindset


• Demonstrates excellent sales skills or a track-record of providing high customer satisfaction with superior service.


• Strong interpersonal and communications - verbal, written communication and active listening skills. Ability to speak in French is an asset


• Experienced in building rapport with customers


• Demonstrated ability to anticipate and solve customer issues with a sense of urgency.


• Basic knowledge of CRM or Microsoft software programs


• Fast learner to develop product and industry knowledge


• Excellent time management skills

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