Bilingual Inside Sales Representative

1 week ago

Oakville, Ontario, Canada RENESHONE Full time

JOB SUMMARY

We are pleased to share details about The Bilingual Inside Sales Representative with one of our clients: a privately held company specializing in the development, manufacturing, and distribution of high-quality valves, fittings, strainers, gauges, and piping solutions.

The Bilingual Inside Sales Representative reports to the Inside Sales Manager. This role requires a professional and collaborative team player with excellent communication, drive, attention to detail, and technical proficiency. As a Bilingual Sales Representative, you will manage customer requests and sell products and services primarily through phone and internet channels (chat, email, video conferencing). You will also take the initiative to build strong customer relationships to maximize satisfaction and retention.

JOB RESPONSIBILITIES


• Act as primary coordinator for all clients and customers requests. Listen to client and customers' questions, concerns and provide technical answers and responses.


• Process customer quotes, orders, calculate project prices, handle returns and resolve complaints or issues.


• Respond and manage all incoming/outgoing customer phone calls, emails in a professional, timely manner.


• Provide customers with technical advice and solutions based upon product offerings.


• Build and maintain client loyalty by providing prompt and friendly service.


• Communicate and coordinate in a positive manner with team members and other departments to address client issues, resolve problems expeditiously and report resolution back to client.


• Maintain and improve quality results by following standards, recommending improved policies and procedures.


• Manage and organize detailed client and customer data by updating account information.


• Support management in a variety of administrative projects and tasks as needed.


• Special projects may include, but are not limited to, marketing mailings, customer surveys, trade show assistance, and follow-up.


• Proactively contribute ideas on ways to improve or optimize customer service and sales support procedures.


• Perform other duties and responsibilities as required.

REQUIRED EXPERIENCE


• Minimum 2-3 years of experience as a technical inside sales representative or equivalent client-facing experience with technical products in the process/manufacturing field, and with demonstrated success.


• Successful experience in customers' accounts ongoing maintenance and service.


• Satisfying technical understanding of at least one of the following activities within the manufacturing field: wear-resistant products, instrumentation, valves, strainers, pumps, and fittings.


• Successful experience in customers' accounts ongoing maintenance and service.


• Previous inside sales experience with manufacturing products (such as commercial valves, plastic fittings, strainers and gauges) to the commercial, and/or plumbing, and/or industrial, and/or oil and gas, and/or petrochemical, and/or municipal, and/or HVAC, and/or fire protection wholesalers, retailers, and OEM customers (An asset).


• Good technical level understanding of a few relevant products from at least two of the following brands: NIBCO, Webstone, LESSO, NCI, FLOW+, WGI, and SSI (An asset).

EDUCATION


• Mechanical Engineering diploma and/or Bachelor's Degree in Sales, and/or Business Development, and/or Instrumentation, and/or Fire Protection and Safety, and/or Manufacturing, and/or equivalent education/training/experience.

SKILLS/COMPETENCES


• Acceptable knowledge of the process/manufacturing field.


• Customer service experience in an inside sales position role in the valves & fittings industry is an asset


• Strong communication skills


• Ability to prioritize and multi-task while adapting in a fast-paced work environment


• Demonstrated organizational and time management skills


• Ability to work independently and collaboratively in cross-functional teams


• Proficiency in Microsoft Office (e.g., Accpac Outlook, Excel, Word, PowerPoint) is a plus


• Ability to work under pressure


• Bilingual (English and French)

WORKING CONDITIONS


• Office and Warehouse environments


• Using a computer keyboard and mouse, as well as the phone, for extended periods.

WHAT OUR CLIENT OFFERS


• Competitive compensation and benefits


• RRSP Matching


• Career Advancement in a fast-paced team


• Products and skills training


• Being a part of an exciting team that is passionate about serving others.

ABOUT OUR CLIENT

The company was formed through the merger of two industry leaders. The company serves wholesalers in a wide range of industries, including commercial construction, fire protection, HVAC, irrigation, and more. They distribute NIBCO, Webstone, and LESSO products and manufacture their own brands, including NCI, FLOW+, WGI, and SSI.

They are committed to providing high-quality products, exceptional customer service, and competitive pricing. As they continue to grow and expand their product offerings, they are seeking highly engaged, customer-focused team players and leaders to join their team.

They believe that their success as an industry leader depends on their ability to support and empower their employees to be their best. They are looking for individuals who are eager to make a meaningful impact on their customers, their colleagues, the community, and their own careers. Apply today and take your career to the next level with our client.

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