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Front Desk Associate
3 months ago
MakerLabs is seeking a part-time Front Desk Associate to join our team. This role helps to oversee the day-to-day operations of our maker space, and encompasses all reception related activities at the MakerLabs front desk. We're looking for someone to support the day to day operations of the space and its teams, including shipping and receiving, client communication, tool lending, and customer service. The ideal candidate would bring their own experience to the team while growing and strengthening the overall vision of MakerLabs, focusing on enhancing the community experience.
Under the direction of the General Manager, the front desk associate coordinates membership, studio spaces, and communal facilities (called 'Labs'). The day-to-day duties are administrative tasks including answering emails, phone calls, and in-person inquiries.
Engaging with the MakerLabs community is also a part of this role, which includes running and hosting events for members, and getting to know what a number of members are up to, in order to help build the community experience.
Some basic facilities tasks are also the responsibility of the community team including basic cleaning, and organizing. This position requires someone who is able to engage the public and membership on a day-to-day basis, and lead tours of the building, while being efficient and motivated.
We encourage staff to develop and work on passion projects with the tools that they have access to. The occasional weekend and extended work hours are required to meet the needs of the facility.
Essential Duties and Responsibilities:
- Answer phone calls and in-person inquiries
- Build and maintain relationships with our members
- Run internal events for members
- Know all of MakerLabs' policies and procedures
- Process payments related to membership, fabrication, rentals, orientations, and materials
- Co-ordinate membership and studio accounts
- Process shipping and receiving (lift up to 40lbs)
- Monitor inventory levels and reorder supplies as needed
- Co-ordinate shipping and receiving, inventory, storage, and waste stream services
- Assist members with troubleshooting the laser cutter and answer basic digital fabrication questions
- Maintain tidiness in and around the front desk, lounge, and common hallways.
Minimum Qualifications:
- 12 - 9pm availability, Monday to Wednesday
- Computer literate, can adapt to new software systems quickly
- Minimum typing speed of 50wpm
- Excellent oral and written communication skills
- Ability to prioritize and manage multiple tasks
- Proven ability to stay calm in stressful situations
- Must be self-motivated, a fast learner who takes initiative
- Possess a constant desire to learn, improve, and optimize everything
- Strong sense of situational awareness
- Strong organization skills with attention to detail
Assets:
- Experience working at a Maker Space or community-based organization
Job Type: Part-time, 3 days a week. This position would typically have a set schedule working Monday to Wednesday from Noon to 9pm, but may change on occasion due to staff holidays or events running in the space (i.e., Culture Crawl).
Starting Wage: $20/hour
Expected hours: 24 per week
Benefits:
- Complimentary MakerLabs membership
- All 101 orientations free
- Select paid orientations and one-on-one tool training
- Option for medical/dental benefits
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Application question(s):
- Why do you want to work at MakerLabs?
Education:
- Secondary School (preferred)
Work Location: In person
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