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Client Services Specialist
3 months ago
Type: Full Time Permanent
Location: Burlington, ON
DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to power our clients’ go-to-market strategies.
We’re looking for an experienced Client Services Specialist who will follow through with the entire print production process and act as a primary contact for our valued clients. This role will be based onsite in our Burlington office 5 times a week initially and once fully trained, will have the option to work 1 day per week from home.
KEY RESPONSIBILITIES:
- Partner with clients in managing print projects from start to finish, being an effective communicator all throughout.
- Consult with production team to complete work back schedules and follow up to ensure all details & paperwork are accurate for invoicing.
- Review all instructions, letter copy, print proofs and coordinate data file transfers.
- Establish and maintain quality control standards and check points to ensure work is completed according to customer specifications.
REQUIREMENTS:
- 3+ years working experience in a commercial print environment (Litho printing, digital printing, pre-press and on-press quality control), some knowledge of commercial print is a must.
- Post-secondary education in Print is an asset.
- Experience working in an account management/project manager/customer service role.
- Ability to multitask and manage projects and priorities simultaneously.
- A champion of "process" and problem-solving skills, clear and direct communication both oral and written, proven negotiator with impeccable organizational skills and attention to detail.
- The ability to enable cooperation with all levels of internal and external contacts, strong sense of urgency and the ability to work well under pressure and meet deadlines.
- Well-developed analytical and problem-solving competencies with strong initiative, sound judgment, and decisiveness.
Data Communications Management Corporation is committed to equal employment opportunity and invites resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.
DCM would like to thank all applicants, however only those candidates qualified will be contacted.
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