Technical Analyst

3 months ago


Laval Quebec HA, Laval region, Canada Logiciels LOC Full time

If you aspire to participate in the growth of a company proudly Canadian while developing your abilities and where your ideas will be heard, LOC Software is the employer for you

Who is LOC Software?

We are the premier, fully-connected platform breaking traditional molds by bridging yesterday with the future of retail - With more than 30 years of experience, our product proudly boasts the most complete, functional, and innovative software solution dedicated to groceries, pharmacies, and C-Store.

Your main Challenges

  • Learning all technical aspects of the retail software
  • Develop the ability to dive deep into technical issues
  • Developing abilities to understand clients’ issues and requests
  • Provide solutions to software integration issues with third parties (peripherals, payment devices and applications).

What You Bring with you

  • + 5 years of experience in customer service, technical and application support.
  • Proficient on troubleshooting peripheral devices, computers and software installation
  • Experience with retail and payment systems integration and devices
  • Good communication skills

Our Stack

  • Architecture: Micro-services – Micro-frontends - MS Azure
  • Database: SQL
  • Documentation: HTML
  • Tools: GitHub – Azure DevOps – Google Workspace
  • Ticketing System - Zendesk

Our Great Benefits

  • Minimum of three weeks of vacation from the first year
  • Group insurance, long-term disability, medication, dental, eyes…
  • Pension plan with employer contribution after year one
  • Five personal time off (PTO days after three months)
  • Remote work flexibility: Hybrid, remote, and one site options


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