Technical Analyst

2 months ago

Laval, Canada Logiciels LOC Full time

If you aspire to participate in the growth of a company proudly Canadian while developing your abilities and where your ideas will be heard, LOC Software is the employer for you

Who is LOC Software?

We are the premier, fully-connected platform breaking traditional molds by bridging yesterday with the future of retail - With more than 30 years of experience, our product proudly boasts the most complete, functional, and innovative software solution dedicated to groceries, pharmacies, and C-Store.

Your main Challenges

Learning all technical aspects of the retail software

Develop the ability to dive deep into technical issues

Developing abilities to understand clients’ issues and requests

Provide solutions to software integration issues with third parties (peripherals, payment devices and applications).

What You Bring with you

+ 5 years of experience in customer service, technical and application support.

Proficient on troubleshooting peripheral devices, computers and software installation

Experience with retail and payment systems integration and devices

Good communication skills

Our Stack

Architecture: Micro-services – Micro-frontends - MS Azure

Database: SQL

Documentation: HTML

Tools: GitHub – Azure DevOps – Google Workspace

Ticketing System - Zendesk

Our Great Benefits

Minimum of three weeks of vacation from the first year

Group insurance, long-term disability, medication, dental, eyes…

Pension plan with employer contribution after year one

Five personal time off (PTO days after three months)

Remote work flexibility: Hybrid, remote, and one site options

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