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Senior Product Manager, Commercial Cards Portfolio Management

2 months ago

Old Toronto Ontario, CA Scotiabank Full time

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Global Transaction Banking

Global Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.

As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.

At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.

Purpose

As Senior Product Manager, Commercial Cards Portfolio Management on the Commercial Cards team you will play a critical role in leading and driving the Commercial Cards portfolio management initiatives. This includes monitoring the performance of client programs as well as the general portfolio P&L to identify opportunities around cost avoidance, cost savings, growth and improved client margins.

This position contributes to the profitability and revenue growth of the Global Transaction Banking portfolio through the establishment of sound financial strategies of the Commercial Cards solutions and therefore maximize market share, enhanced growth opportunities and experience.

What You’ll Do:

  1. Lead the Commercial Cards portfolio to drive growth in revenues and customer satisfaction by:
  1. Enhancing the competitive advantage of the product by evolving product strategy through revitalization of the existing product or through launch of new frictionless processes.
  2. Collaborating with the Technology, Sales, and AML/Risk teams to understand and articulate the product vision, including the customer impacts, business/stakeholder value, system dependencies and technological processes, both internal and external.
  3. Ensuring products are performing as expected and resolving issues that arise in a timely manner with updates to partners and escalations to management as required.
  4. Owning the end-to-end process map and ensuring accountable stakeholders are operating to the agreed responsibilities.
  5. Determining where product gaps may exist with respect to customer needs, competitive offerings, and market trends.
  6. Understanding the voice of the customer and front-line staff to improve product quality.
  7. Managing vendor partnership relationships to support product portfolio.
  8. Providing ad hoc support and subject matter expertise to partners as required.
Review financials, key performance indicators, and trends for:
  1. Determining key product opportunities and issues by maintaining critical financial lens.
  2. Working with the pricing and operations teams to drive revenues and implement margin enhancement opportunities.
  3. Maintaining a high quality market intelligence program, including the competitive landscape, customer needs, and external stakeholder management.
  4. Authorizing special pricing requests and RFP opportunities.
Lead the delivery of approved projects:
  1. Overseeing the design and implementation of new products features or enhancements.
  2. Performing in an Agile project setting for digital products, and waterfall as required.
  3. Overseeing/Preparing business cases from concept to executive approval.
  4. Strategic engagement and influencing of stakeholders to manage prioritization and change delivery.
  5. Ensuring requirements are agreed by partners and driven by customer feedback and data.
  6. Preparing timely status updates, reports, and presentations.
  7. Keeping the project moving with a sense of urgency by actively participating in the project team, sprint reviews, and driving milestones.
  8. Operating with curiosity to challenge the status quo to improve the product P&L.
Manage and develop a team by:
  1. Recruiting and developing high potential candidates.
  2. Driving team goals and objectives with timely feedback and support.
  3. Providing guidance, coaching, and training to direct reports and assessing individual performance.

What You'll Bring:

  • Self-starter possessing confidence and initiative; able to cope with changing and evolving priorities while identifying new opportunities.
  • Excellent communication, interpersonal, and strategic negotiating skills.
  • Knowledge of payments, industry trends and practices, innovative digital platforms, policies and procedures. Familiarity with the way large market Accounts Payable and Procurement departments operate.
  • Product management expertise to enable the thorough understanding of products/services.
  • Knowledge of the Bank's application systems and their relationships within the Bank is an asset.
  • Experience working in an Agile environment is an asset.
  • University Degree in business, economics, or technology; 6+ years of Product Management experience.

Interested?

If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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