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Quality Assurance Lead – Client implementation

3 months ago

Old Toronto Ontario, CA LifeWorks Full time
Quality Assurance Lead – Client implementationApply
Locations:
- Montreal, Quebec, Canada
- Toronto, Ontario, Canada
Time Type: Full time
Posted on: Posted 5 Days Ago
Job Requisition ID: R-16082

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider encompassing physical, mental, and financial health, TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.

The QA Lead is responsible for applying the overall testing strategy and test plan for project implementation. He is responsible for applying defined best practices and testing techniques on a given project. In addition to overseeing the testing activities, he reviews, develops, and makes recommendations to continuously improve QA processes in adherence to best practices.

As part of his client-facing responsibilities, he also owns the UAT testing strategy. He is responsible for defining the UAT testing strategy and ensuring its correct execution. He is the gatekeeper for ticket creation by the client and responsible for the coordination of all joint QA activities.

Responsibilities:

  • Defines the overall testing strategy for a given client implementation
    • Ensures the different solution software components are tested efficiently
    • Ensures the integration between the software components/systems is tested efficiently
    • Ensures the end-to-end testing is tested efficiently
  • Works with stakeholders to define the test plan and the test execution
  • Works with the project manager to establish the testing timeline
  • Participates in the preparation and presentation of QA test strategy to clients
  • Point of contact for the client regarding the test strategy
  • Organizes meetings with the client to review the test strategy, test grids, etc.
  • Meets with the client to receive their feedback and priorities on the QA’s activities
  • Manages testing priorities directly with the client QA counterpart
  • Provides status reports on QA progress to the project manager and client
  • Develops best practice guidelines regarding test coverage
  • Establishes the most efficient processes and tools for testing the solution
  • Develops and tracks quality assurance metrics
  • Leads, drives, and oversees the automation project for all client implementations by coordinating closely with our offshore and onshore teams
  • Leads the transformation of automated testing into a continuous and efficient end-to-end quality engineering function
  • Implement strategies to improve efficiency, accelerate time to release, improve software quality, and reduce defects
  • Coordinate activities related to performance testing for all client implementations with our offshore and onshore teams

Required Skills:

  • Have a university education in one of the following: computer science, actuarial science or math, engineering, business, or any relevant field
  • Minimum of 8-12 years of experience in Quality Assurance and a minimum of 3 years as a QA Lead
  • Certification in Quality Assurance is preferred and will be considered an asset
  • Excellent knowledge of Quality Assurance processes
  • Previous experience in testing software, including excellent analytical skills and project management skills
  • Previous experience in creating test strategy and plans for major projects
  • Experience with agile methods will be considered an asset
  • Experience with working with offshore resources will be considered an asset
  • Strong working knowledge of industry standards and best practices for software testing and test automation
  • Excellent organizational and problem-solving skills, as well as knowledge in the areas of technology and communications
  • Have great attention to detail
  • Excellent verbal and written communication skills in English and French
  • Available to travel (Canada and US)
About Us

Being part of the team at TELUS Health is more than a job; it’s a career-defining experience.

It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way.

A place to experience more

Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services, and passionate team members to revolutionize access to health care and wellbeing and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care

Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters

Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.

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