(Bi-Lingual French) Technical Support Specialist
3 weeks ago
DeLaval est un fournisseur de premier plan en solutions qui améliorent la performance des exploitations laitières pour les producteurs d’aliments professionnels. Nous soutenons nos clients à réduire leur empreinte environnementale tout en améliorant la production alimentaire, la rentabilité et le bien-être des gens et des animaux concernés. Nous offrons des produits, des systèmes et des services pour toutes les étapes de la production de lait. Nos solutions sont utilisées par des millions de producteurs laitiers autour du monde tous les jours.
DeLaval fut fondée en Suède il y a plus de 140 ans, alors que le visionnaire Gustaf de Laval brevetait le séparateur à crème. Aujourd’hui, DeLaval a 4000 employés à son actif, et opère dans plus de 100 pays. DeLaval, aux côtés de Tetra Pak et Sidel, fait partie du Groupe Tetra Laval.
L’industrie laitière du Québec qui est en pleine croissance offre une occasion unique à ceux qui ont une passion pour les produits laitiers, la production alimentaire durable et qui s’assurent que cela puisse se faire sans heurts non seulement pour notre génération, mais aussi pour les générations à venir
DeLaval est une entreprise dont la culture est fondée sur les relations et les collaborations. Bien sûr, nous ne sommes pas exempts de frustrations (qui le serait) - mais en fin de compte, nous arrivons à nous présenter avec un but très clair et nous nous efforçons de réaliser des tâches et des projets qui font une différence tangible à ce qui est présenté devant un enfant ou une famille à la table de la cuisine partout dans le monde entier
Si vous êtes une personne ayant des connaissances techniques et technologiques, et que vous avez de l’expérience dans l’industrie laitière ou l’industrie agricole connexe et que vous êtes à la recherche d’une expérience professionnelle unique, veuillez consulter les exigences du poste ci-dessous et si vous pensez que cela vous décrit, veuillez postuler. Et si vos qualifications correspondent, nous aimerions discuter avec vous
FONCTION DE BASE
Le spécialiste technique, relevant du Directeur des services techniques, aidera à résoudre les problèmes de soutien technique au Canada.
RESPONSABILITÉS
- Aider le personnel de DeLaval sur le terrain et les employés des concessionnaires à répondre aux questions techniques relatives aux produits
- Consigner et répondre aux questions en temps opportun
- Fournir une formation technique en classe et une certification au personnel sur le terrain et aux employés des concessionnaires
- Maintenir une forte concentration sur le client au quotidien
- Assurer un service de garde assigné selon un système de rotation par le Directeur des services techniques
- Autres responsabilités assignées
COMPÉTENCES REQUISES
- Forte orientation client, avec un sentiment d'urgence pour résoudre les problèmes ou les questions
- Être un excellent communicateur, surtout au téléphone
- Capacité à travailler de manière autonome et en équipe.
- Capacité à travailler dans un environnement dynamique.
- Connaissance des systèmes hydrauliques, pneumatiques, électriques, électroniques et de vide.
- La connaissance de l'industrie laitière est un plus.
- Compétences informatiques :
- Utilisateur Windows expérimenté.
- L'expérience Linux est un plus.
- Une expérience en matière de conception de réseau et/ou en résolution de problèmes est un plus.
- Une expérience de travail avec le Serveur SQL est un plus.
- 40 à 50 % de déplacements sont nécessaires.
EXPÉRIENCE / PARCOURS ACADÉMIQUE
- De préférence, un diplôme d’associé ou équivalent dans un domaine connexe.
- De préférence, 2-4 ans d'expérience de travail avec de l'équipement laitier.
- De préférence, de l’expérience au sein de l'industrie laitière.
- De préférence, une solide compréhension de la physiologie du pis d’une vache laitière et des systèmes de traite de vaches laitières.
- De préférence, une expérience de travail avec les concessionnaires.
- Solides compétences bilingues (anglais et français) requises
#LI-REMOTE
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