Senior Business Analyst Transformation
1 month ago
A career as a Senior Analyst in the AI Transformation Customer Experience Centre (CEC) team at National Bank means acting as a transformation specialist. It is through your skills in business transformation and analysis that you will contribute to the implementation of new technologies.
Your job:
- Work in the contact center transformation journey, working on various SaaS solutions, automation, and AI technology.
- Perform high-level, detailed impact analyses on all angles of the process and with the help of experts
- Support product owners, business line partners and IT teams in their decision-making and deliverables as part of transformation projects
- Be the expert in new technologies and the point of contact for multiple stakeholders.
- Apply best practices to identify and draft business requirements, stakeholder requirements, and solution requirements (functional, non-functional, informational, transitional), understand their relationships, keep them updated throughout their lifecycle, and ensure their traceability
- Define, identify and carry out user and integration test cases for the deliverables to be deployed
- Collaborate with multidisciplinary teams (business line, developers, analysts, solution architect, etc.) and be able to offer different analyses (functional, data, quality assurance)
Your team:
The CEC Transformation team is made up of experts who work in an agile, proactive and collaborative way to seize opportunities, stay on the cutting edge of technology and transform our contact centers, while continuously improving processes. Our team stands out for the diversity of talent and the willingness of everyone to contribute together to the achievement of the organization's objectives.
The Bank values continuous development and internal mobility. Our personalized training programs, based on learning in action, allow you to master your craft and develop new areas of expertise. Tools such as the Data Academy, language training, the Harvard Learning Center, and coaching and mentoring support are available to you at all times.
Prerequisite:
- University degree related to the industry and seven to ten years of relevant experience.
- Business analysis skills and experience.
- Experience in end-to-end business process transformation, change management and continuous improvement.
- Experience in transforming and delivering AI solutions.
- Experience with test cases and user support.
- Knowledge of Agile methodologies (Scrum, Kanban, SAFe) and Atlassian tools (JIRA, Confluence).
- Experience with Text to speech and NLP
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?
Come live your ambitions with us
-
Senior Business Analyst
1 day ago
Montreal, Quebec, G4F, CA SIA Innovations Inc. Full timeAnalyst D’affaires Senior – ApplicationsAn English version will followÉlevez les affaires chez SIA InnovationsAlors que les organisations cherchent à automatiser intelligemment, à exploiter les données et l'IA, et à tirer parti du cloud hybride, l'intégration et la modernisation des applications continuent de gagner en importance de...
-
Senior Business Analyst
1 day ago
Montreal, Quebec, G4F, CA Soho Square Solutions Full timeMy name is Nidhi Mishra and I am a Staffing Specialist at Soho Square Solutions. I am reaching out to you on an exciting job opportunity with one of our clients.Position Title :CONTRACTOR -Business Analyst (Senior) - 24000TMOPosition: Montreal , QCContractCore responsibilities:Act as an expert to the Prime Brokerage group and specify the requirements for the...
-
Business Analyst
1 day ago
Montreal, Quebec, G4F, CA Raise Full timeTitle: Business AnalystContract: 12 Months Location: Montreal, QCResponsibilities:Partner with the Business and Technology teams to conduct problem analysis and requirements identificationDevelop plans and accurate estimates for completion of requirements, continuously improving the level of detail and accuracy of estimatesLead requirements gathering,...
-
Senior Transformation Advisor
1 month ago
Montreal, Quebec, G4F, CA National Bank Full timeAs a Senior Transformation Advisor in the OTC Derivatives team at National Bank, you’ll be a specialist to improve and transform our business processes. With your ability to quickly understand the business requirements, your experience in prioritizing initiatives, your proactivity, your curiosity, and your experience in Agile methodology, you’ll have a...
-
IT Business Analyst
2 weeks ago
Montreal, Quebec, G4F, CA Sanimax Full timeYour professional transformation starts hereAre you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?This job is for you!Sanimax is currently seeking a Business Analyst with experience...
-
Business Analyst
19 hours ago
Montreal, Quebec, G4F, CA Mindlance Full timeJob Title: Sr. Business AnalystLocation: Montreal, QCDuration: 12 + Months Daily Responsibilities:Partner with the Business and Technology teams to conduct problem analysis and requirements identificationDevelop plans and accurate estimates for completion of requirements, continuously improving the level of detail and accuracy of estimatesLead requirements...
-
Senior Advisor Transformation and Analytics
3 weeks ago
Montreal, Quebec, G4F, CA National Bank Full timeA career as a Senior Advisor Transformation and Analytics in the Financial Markets Operations sector at National Bank means working in an environment focused on collaboration, transformation, and innovation. In this role you will contribute to the implementation of the transformation strategy through your experience in IT project management, your expertise...
-
Senior Business Analyst
2 months ago
Montreal, Quebec, G4F, CA National Bank Full timeA career as a Senior Business Analyst at National Bank means playing a strategic and cross-functional analysis role within the Information Security Office. You will be responsible for defining and managing the cross-functional demand management process for unplanned initiatives impacting the information security industry. You will contribute to the analysis...
-
Montreal, Quebec, G4F, CA National Bank Full timeA career as a Senior Advisor in Card Business Role and Process Transformation within the Cards and Payment Solutions team at National Bank. Your role is to ensure the ongoing success of business capabilities related to cards and redefine how these processes evolve to meet changing needs. This challenge allows you to play a strategic role and make a tangible...
-
Business Analyst
1 day ago
Montreal, Quebec, G4F, CA Infotek Consulting Inc. Full timeWe are looking for a Business Analyst for a 1 year contract with high possibility of extension. Role is hybrid in Downtown Montreal.Key Accountabilities: - Lead detailed requirement phases by identifying, tracking, escalating and/or resolving business systems issues - Assess, research, analyse and document sponsor/stakeholder needs in accordance with the...
-
Montreal, Quebec, G4F, CA S.i. Systems Full timeOur transportation client is seeking a Senior Business Analyst to conduct workshops and to create/document business processesDuration - 6 months with extension to 12 monthsWork Mode - Hybrid, 1 day in officeLocation - MontrealCandidate to start ASAPMust Haves:5+ years as a Business AnalystExperience in running workshops and gathering/documenting business...
-
Chief Business Analyst
7 days ago
Montreal, Quebec, G4F, CA National Bank Full timeA career as a Chief Business Analyst in the IT Wealth Management Delivery and Consulting Team at National Bank means acting as a liaison between the business teams and the delivery teams. You act in agile mode and you are a member of a squad that manages and delivers business and technological projects for different sectors. This role allows you to have a...
-
Chief Business Analyst
2 weeks ago
Montreal, Quebec, G4F, CA National Bank Full timeAs a Chief Business Analyst in the Corporate Data team at National Bank, you’ll liaise with business teams and delivery teams. You’ll work in Agile mode and will be part of a squad that manages and delivers business and technology projects for different sectors. In this role, you’ll have the opportunity to use your business analysis skills to help...
-
Analyst
5 days ago
Montreal, Quebec, G4F, CA National Bank Full timeA career as an Analyst in International Payment Operations at National Bank offers a unique opportunity to leverage your expertise in the development and execution of strategy across all business sectors. By actively contributing to various processes related to international payments, you will participate in the ongoing transformation of the Bank. Your job :...
-
Senior Commercial Banking Transformation Advisor
1 month ago
Montreal, Quebec, G4F, CA National Bank Full timeBeing a Senior Commercial Banking Transformation Advisor, you join a dynamic team whose mission is to accelerate the transformation of Commercial Banking by working with colleagues in various partner sectors. You'll also have the opportunity to learn and develop within a team that communicates openly and promotes transparency, integrity and respect for...
-
Senior Business Analytics Partner
3 weeks ago
Montreal, Quebec, G4F, CA National Bank Full timeAs a Senior Business Analytics Partner on the Analytics Partnership and Employee Advisory team, you will capitalize on your mastery of analytics to influence business decisions. You can have a positive impact on our organization with your analytical approach to problem-solving and your ability to explain complex concepts. In this role, you can help create a...
-
Senior Analyst
2 months ago
Montreal, Quebec, G4F, CA National Bank Full timeA career as a Senior Analyst in the Financial Disclosure and Performance team - Financial Markets Accounting, at National Bank means acting as an accounting specialist for the disclosure of results and the balance sheet for two growing sectors. This job allows you to have a positive impact on our organization through your skills in accounting, controls,...
-
Senior Advisor Commercial Banking Transformation
2 months ago
Montreal, Quebec, G4F, CA National Bank Full timeA career as a Senior Advisor in Commercial Banking Transformation means actively contributing to a successful transformation of the National Bank's Commercial banking by playing a leading role in several projects that have a significant impact on the profitability and operational efficiency of a large company. It involves managing and delivering...
-
API Chief Functional Analyst
5 months ago
Montreal, Quebec, G4F, CA National Bank Full timeNational Bank is ramping up its cultural, organizational, and technological transformation. We’re in the process of an Agile and DevOps shift involving multidisciplinary and autonomous teams, where teamwork is the key to our success.We’re looking for talent as a Senior Functional Analyst, IT Delivery, Cybercrimes to understand complex technology...
-
Senior Financial Analyst FP&A
1 week ago
Montreal, Quebec, G4F, CA Fed Finance Full timeFounded in 2001, Fed Finance specializes in temporary and permanent recruitment for the accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at each stage of your career..My name is Melissa, I am a recruitment consultant in finance, accounting and...