Senior Advisor Card Business Role and Process Transformation
1 week ago
A career as a Senior Advisor in Card Business Role and Process Transformation within the Cards and Payment Solutions team at National Bank. Your role is to ensure the ongoing success of business capabilities related to cards and redefine how these processes evolve to meet changing needs. This challenge allows you to play a strategic role and make a tangible impact on our business capabilities and client experience.
Your Role
- Define and lead the strategic vision for business capabilities and related processes, considering industry best practices, client needs, and the Bank's goals.
- Redefine business roles in a transformation context, fostering smooth change management aligned with strategic priorities.
- Manage risks and impacts of initiatives and changes on end-to-end processes, stakeholders, and key performance indicators (KPIs).
- Create and monitor relevant KPIs to effectively measure and communicate the performance of business processes.
- Ensure the seamless integration of initiatives and changes affecting processes under your supervision, adopting a holistic and cross-functional perspective.
- Build strong partnerships with stakeholders, acting as a mobilizer and facilitator to achieve common goals.
Your Team
Within the Cards Solutions sector, you will be part of a team of 12 colleagues and report to the Senior Director, Cards Lifecycle. This team stands out for its expertise in Cards and Payments, its collaboration with various sectors of the Bank, and its contribution to the organization’s overall performance.
We promote continuous development through various learning opportunities: on-the-job learning, online training, and collaborative work with experts from diverse backgrounds.
Prerequisites
- Proven Leadership: Ability to mobilize, influence, and unite partners around common goals.
- Analytical Excellence: Demonstrated skills in analysis and synthesis to solve complex problems.
- Priority Management: Ability to navigate effectively in a multitasking and ever-changing environment.
- Client Orientation: Passion for improving client and employee experiences.
- Process Improvement Expertise: Solid experience in managing and optimizing processes or client journeys.
- Knowledge in the Cards Sector: A significant asset for this role.
- Bachelor’s degree in a related field with 7 to 10 years of relevant experience OR a Master’s degree with 5 years of relevant experience.
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