Program Manager

1 month ago


Calgary Alberta, Calgary region, Canada Summit Search Group Full time

The Program Manager is responsible for overseeing the delivery and execution of all programs and courses, managing the program team, and ensuring efficient, high-quality course delivery. This role involves process and technological improvements to enhance program effectiveness and quality.


Key Responsibilities


Program Delivery


  • Lead the successful delivery of programs and courses, including accommodations, integrity matters, and results reporting.
  • Oversee tools like the learning management system to maintain student data integrity and monitor completion status.
  • Manage hiring, training, and retention of external contractors, including reviewing contracts and invoices.
  • Develop and execute yearly work schedules and drive continuous improvement initiatives to enhance program delivery.


Leadership


  • Supervise, train, and mentor team members, and monitor program metrics and goals.
  • Respond to stakeholder inquiries and promote programs through information sessions.
  • Maintain a collaborative learning environment focused on high standards, customer service, and the organization’s goals.


Management and Reporting


  • Report program progress and issues to the CEO regularly.
  • Work with the CEO, Content Manager, and Operations Manager on business planning, budget oversight, and significant decisions.
  • Conduct risk assessments and support policy development.


Requirements


  • Demonstrates ethical behavior and aligns with organizational values.
  • Communicates effectively with diverse stakeholders, showing creativity and innovation.
  • Strong organizational skills with the ability to prioritize, set goals, and monitor progress.
  • Problem-solving skills to assess issues, generate solutions, and meet deadlines compassionately.


Qualifications


  • University degree or equivalent.
  • 5+ years’ experience in professional education program delivery and a minimum of 5 years in a supervisory or project lead role.
  • Familiarity with process improvement methods (e.g., Six Sigma, total quality management).
  • Strong computer skills, experience with databases, and Microsoft Office proficiency.
  • Excellent communication and analytical skills with attention to detail and professionalism.


This role is ideal for a strategic, organized leader passionate about fostering a supportive and high-quality educational environment.


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